Question about having a "splash" page?

Hello,

I’m trying to create a “splash” page for RT. What I mean by splash page is this… basically a page that has 2 links: one link to our custom web ticket entry page, and one to actually log in to RT.

We currently are using RT 3.6.1 and have it’s domain as https://rt.domain.com. For submitting a ticket I would like the user to be able to go to https://rt.domain.com and click on the link for submitting a ticket from the splash page. If they actually would like to log in they would just click on the link from the splash page and get to the RT login prompt.

Any one know how to do this? I’m not sure if it’s something that I can do in httpd.conf or not. I tried it a little bit ago, but didn’t get it to work correctly. I don’t know that much about the web configuration stuff so that’s why I’m asking the user list. I’m hoping someone has done this before, or can at least point me in the right direction.

Any help is appreciated.

Thanks,
Jared
Back to work after baby–how do you know when you’re ready?

I am no guru but the directory /opt/rt3/local/html is where you want to keep your local copies of RT files. RT looks there first for files. At first glance it looks easy to just create a new copy of the RT Index page under a new name in /opt/rt3/local/html and then create your splash page named index.html. The problem comes into the later pages where the link for “Home” is. This may cause some issues since it will get sent back to your splash page.

Or wouldn’t it work to have a link at http://rt.domain.com and then that redirects you to https://rt.domain.com? I have seen this done with sites that host emails.

Jared Hanks jmhanks1373@hotmail.com 4/22/2008 8:02 PM >>>
Hello,

I’m trying to create a “splash” page for RT. What I mean by splash page is this… basically a page that has 2 links: one link to our custom web ticket entry page, and one to actually log in to RT.

We currently are using RT 3.6.1 and have it’s domain as https://rt.domain.com. For submitting a ticket I would like the user to be able to go to https://rt.domain.com and click on the link for submitting a ticket from the splash page. If they actually would like to log in they would just click on the link from the splash page and get to the RT login prompt.

Any one know how to do this? I’m not sure if it’s something that I can do in httpd.conf or not. I tried it a little bit ago, but didn’t get it to work correctly. I don’t know that much about the web configuration stuff so that’s why I’m asking the user list. I’m hoping someone has done this before, or can at least point me in the right direction.

Any help is appreciated.

Thanks,
Jared
Back to work after baby*how do you know when you’re ready?

John J. Boris, Sr.
JEN-A-SyS Administrator
Archdiocese of Philadelphia
“Remember! That light at the end of the tunnel
Just might be the headlight of an oncoming train!”

Ok, maybe the splash page is going to be a little more difficult than I thought.

What about modifying the index.html code to add links above the “Login” section. Would that be ok, or is it not advisable? What line should I put the html code above, or should I be putting the code somewhere else other than the index.html page? I don’t know much HTML, only a little bit so I’m not quite sure where it needs to go. I know that if I were to upgrade I would probably need to modify the code again, which is fine.

Thanks again.

Date: Wed, 23 Apr 2008 08:55:10 -0400> From: jboris@adphila.org> To: jmhanks1373@hotmail.com; rt-users@lists.bestpractical.com> Subject: Re: [rt-users] Question about having a “splash” page?> > I am no guru but the directory /opt/rt3/local/html is where you want to keep your local copies of RT files. RT looks there first for files. At first glance it looks easy to just create a new copy of the RT Index page under a new name in /opt/rt3/local/html and then create your splash page named index.html. The problem comes into the later pages where the link for “Home” is. This may cause some issues since it will get sent back to your splash page. > > Or wouldn’t it work to have a link at http://rt.domain.com and then that redirects you to https://rt.domain.com? I have seen this done with sites that host emails.> >>> Jared Hanks jmhanks1373@hotmail.com 4/22/2008 8:02 PM >>>> Hello,> > I’m trying to create a “splash” page for RT. What I mean by splash page is this… basically a page that has 2 links: one link to our custom web ticket entry page, and one to actually log in to RT.> > We currently are using RT 3.6.1 and have it’s domain as https://rt.domain.com. For submitting a ticket I would like the user to be able to go to https://rt.domain.com and click on the link for submitting a ticket from the splash page. If they actually would like to log in they would just click on the link from the splash page and get to the RT login prompt.> > Any one know how to do this? I’m not sure if it’s something that I can do in httpd.conf or not. I tried it a little bit ago, but didn’t get it to work correctly. I don’t know that much about the web configuration stuff so that’s why I’m asking the user list. I’m hoping someone has done this before, or can at least point me in the right direction.> > Any help is appreciated.> > Thanks,> Jared> _________________________________________________________________> Back to work after baby*how do you know when you’re ready?> MSN> > John J. Boris, Sr.> JEN-A-SyS Administrator> Archdiocese of Philadelphia> “Remember! That light at the end of the tunnel> Just might be the headlight of an oncoming train!”>
Make i’m yours. Create a custom banner to support your cause.
http://im.live.com/Messenger/IM/Contribute/Default.aspx?source=TXT_TAGHM_MSN_Make_IM_Yours

Jared,
Take it fromsomeone who has zero time to keep things updated. Try to
keep your nods to the place that upgrades will not overwirte them. After
a while you will have a hard time to make those mods and to keep track
of them.

You can add anything to the index.html page as long as it resides in
/path/to/your/rt3/local/html.
Since you are not up on HTML you should look to get a good HTML editor.
I am not sure what your desktop OS is but I use two.

HoTMetal Pro (No longer available)
Coffee Cup HTML Editor

HoTMetal Pro was the best package I ever used and have used it for the
past 13+ years. I was sad to see the company SoftQuad sell it off.

Coffee Cup is the next best one I found. These are both Windows
packages.

Jared Hanks jmhanks1373@hotmail.com 04/23/08 4:30 PM >>>
Ok, maybe the splash page is going to be a little more difficult than I
thought.

What about modifying the index.html code to add links above the “Login”
section. Would that be ok, or is it not advisable? What line should I
put the html code above, or should I be putting the code somewhere else
other than the index.html page? I don’t know much HTML, only a little
bit so I’m not quite sure where it needs to go. I know that if I were
to upgrade I would probably need to modify the code again, which is
fine.

Thanks again.