I had the following lines in my RT_SiteConfig.pm on 3.8.8:
Set (@ActiveStatus, qw(new open stalled resolved));
Set (@InactiveStatus, qw(voicemail1 voicemail2 rejected deleted));
…to move “resolved” to an active status, and also to make a couple new
statuses… “voicemail1” and “voicemail2”, which were inactives. This no
longer seems to work in 4.0.0, and I’m having some trouble tracking down how
to achieve the same results. Does anybody have any insights into this?