Question about Best Practical's RT site

RT Users
1

Looking at issues.bestpractical.com, I noticed that for release tracking,
you make a release ticket, and that ticket depends on all open issues for
that release.

I tried working like that here but I find it very cumbersome to use the link
page and remember the ticket number for each release we have.

Do you have a custom UI shortcut to make a ticket part of a release?

Mathieu Longtin
1-514-803-8977

2

Looking at issues.bestpractical.com http://issues.bestpractical.com, I
noticed that for release tracking, you make a release ticket, and that
ticket depends on all open issues for that release.

I tried working like that here but I find it very cumbersome to use the
link page and remember the ticket number for each release we have.

Do you have a custom UI shortcut to make a ticket part of a release?

Check out our RT dashboard:
Login. The “Recent bugs
not assigned to a release” search has a custom format which provides a
clickable “Link to 4.0.0” for each ticket found.

If you click on the title of that box (to get to the search), and then
look at the Advanced tab, you’ll see how we’re doing it at the bottom of
the Format textbox.

We also have a branch for autocompleting the link inputs (making it
much nicer), but that’s currently slated for 4.2.

Best,
Thomas

3

Looking at [1]issues.bestpractical.com, I noticed that for release tracking, you make a
release ticket, and that ticket depends on all open issues for that release.

I tried working like that here but I find it very cumbersome to use the link page and remember
the ticket number for each release we have.

Do you have a custom UI shortcut to make a ticket part of a release?

I use a saved search on a dashboard to review open and unlinked
tickets that has a “link to 4.0.0” link that was added using a custom
Format based on the Take links you see in ‘10 newest unowned tickets’

I believe the guest user can see the RT dashboard.

-kevin