I’m confused about part of the workflow regarding the queues.
The way I envisioned the flow for creating a new ticket in a queue with the
- A ticket is created by a requester
- The queue has “OnCreate Autoreply_ToRequestors with template Autoreply”
- The autoreply is sent out from the comment address, to the
requestor, with the template as the body of the email.
- this autoreply serves as a “receipt” that a ticket has been placed. The
requestor is then free to “hit reply” to the email to correspond with the
Unfortunately, the email address from this action is the correspond address
not the comment address.
Either I’m missing the idea behind correspond/comment, or I’m missing what I
need to modify in order to get the behavior I just described.