You can do that via scrips, create scrip with condition to look for a
particular string (eg SetTicketStatus=Resolved) in the correspondence ,and
action to Set the ticket to resolved, then get the users that wish to
resolve a ticket via mail to include that sting in the email.
Roy----- Original Message -----
From: “Einar Fagertun” firstname.lastname@example.org
Sent: Friday, October 21, 2005 2:47 PM
Subject: [rt-users] Question 2 of 2: Is it possible to send commands to
Is it possible for a user to resolve a ticket (give a ticket the status
resolved)trough an e-mail triggered command?
The reason for this is because we have a person who has bad eyesight and
need to use his e-mail client to respond to cases.
I am using RT 3.4.2
— Einar Fagertun —
— Orakelet/UiTï¿½ —
— Tlf: 776 46801 —
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