Hi
Is it possible for a user to resolve a ticket (give a ticket the status resolved)trough an e-mail triggered command?
The reason for this is because we have a person who has bad eyesight and need to use his e-mail client to respond to cases.
I am using RT 3.4.2
Mvh:
— Einar Fagertun —
— Orakelet/UiTø —
— Tlf: 776 46801 —
Einar Fagertun wrote:
Hi
Is it possible for a user to resolve a ticket (give a ticket the status resolved)trough an e-mail triggered command?
http://wiki.bestpractical.com/index.cgi?SetTicketPropertiesViaMail
The reason for this is because we have a person who has bad eyesight and need to use his e-mail client to respond to cases.
I am using RT 3.4.2
Mvh:
— Einar Fagertun —
— Orakelet/UiT� —
— Tlf: 776 46801 —
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