Is it possible for a user to resolve a ticket (give a ticket the status resolved)trough an e-mail triggered command?
The reason for this is because we have a person who has bad eyesight and need to use his e-mail client to respond to cases.
I am using RT 3.4.2
— Einar Fagertun —
— Orakelet/UiTø —
— Tlf: 776 46801 —