Question 2 of 2: Is it possible to send commands to RT throug e-mail

Hi

Is it possible for a user to resolve a ticket (give a ticket the status resolved)trough an e-mail triggered command?

The reason for this is because we have a person who has bad eyesight and need to use his e-mail client to respond to cases.

I am using RT 3.4.2

Mvh:
— Einar Fagertun —
— Orakelet/UiTø —
— Tlf: 776 46801 —

Einar Fagertun wrote:

Hi

Is it possible for a user to resolve a ticket (give a ticket the status resolved)trough an e-mail triggered command?

http://wiki.bestpractical.com/index.cgi?SetTicketPropertiesViaMail

The reason for this is because we have a person who has bad eyesight and need to use his e-mail client to respond to cases.

I am using RT 3.4.2

Mvh:
— Einar Fagertun —
— Orakelet/UiT� —
— Tlf: 776 46801 —


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