Query window And/Or strange behaviour

RT Users
1

I’m trying to build a query as follows:

(Queue = ‘DesktopSupport’ OR Queue = ‘General’)
AND Status != ‘Resolved’

Two things:

Clicking the And/Or button in the Query builder will toggle all of the
AND/ORs in the query, not just the highlighted line. Is this by design?

How do I set the precedence of the AND/OR operators?

Thanks,
Graham

2

Use the ‘>’ button to indent. Use the ‘Advanced’ option to write
it by hand and see how it looks in the search builder interface.
You have to play around with it a bit to get comfortable.

-ToddOn Fri, Nov 19, 2004 at 10:56:36AM -0500, Graham Dunn wrote:

I’m trying to build a query as follows:

(Queue = ‘DesktopSupport’ OR Queue = ‘General’)
AND Status != ‘Resolved’

Two things:

Clicking the And/Or button in the Query builder will toggle all of the
AND/ORs in the query, not just the highlighted line. Is this by design?

How do I set the precedence of the AND/OR operators?

Thanks,
Graham

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