Query Builder Display Columns

Running RT 3.6.3, recently installed. I am assisting our IT
department in the configuration.

Using the web interface, I have created a custom query so that users
can view tickets with recent activity on the “at a glance” page.

Owner = ‘CurrentUser’ AND ( Status = ‘new’ OR Status = ‘open’ )

One problem is that the id and Subject fields are not displaying as
links. The tickets listed on the “at a glance” page under this custom
query are not clickable text. Please advise how I can modify the
query so that the id and Subject fields are links to display the
appropriate ticket (not take the ticket).

I also would like to know how to modify the Order by: settings at the
global level. I am able to modify my own preferences so that the
results are ordered by LastUpdated Desc. However I haven’t been able
to figure out how to save that setting as part of the RT System’s
saved search.

Please let me know if there is any other information I can provide. I
have already checked the RT Essentials O’Reilly book for info on
creating custom queries, as well as the rt-users mailing list
archive. If I have overlooked a solution from one of these resources,
please let me know. Thank you very much.

Sarah Pomerantz