Query Builder - Display Columns (Only shows Custom Fields that are global)

RT Users
1

When building a query, I’m seeing only Custom Fields that are "global"
in the Query Builder under Display Columns / Add columns.

I want to include a column in the output that includes a Custom Field
that is not global. Anyone know if this is possible and/or why
non-global fields are not listed in the Display Columns?

Thanks.

-Jeff

2

Jeff,

RT doesn’t know what non-Global Custom Fields to show you until you select a
Queue to Query from. Because these Custom Fields are assigned to certain
Queues, you have to tell RT which Queues you want to see so it can show you
the Custom Fields available.

Kenn
LBNLOn Mon, Nov 15, 2010 at 7:30 AM, Jeff Lucas jlucas@eagleinvsys.com wrote:

When building a query, I’m seeing only Custom Fields that are “global” in
the Query Builder under Display Columns / Add columns.

I want to include a column in the output that includes a Custom Field that
is not global. Anyone know if this is possible and/or why non-global fields
are not listed in the Display Columns?

Thanks.

-Jeff