Qmail configuration

RT Users
#1

Hi!

I just successfully installed RT3.0.5 on RH9 with Postgres + FastCGI +
SendMail on a new machine. It seems it working fine on the browser side
except for the mail gateway. I have a separate Qmail server where all our
emails are forwarded to. My problem is how can I configure RT to use the
Qmail from another machine.

I checked the mailinglist and I found your perl script (i’m really don’t
about perl programming). Can I use your script for this kind of setup?
What other things should I need to configure?

I already posted this but nobody is responding.

—rommie

#2

Hi!

I just successfully installed RT3.0.5 on RH9 with Postgres + FastCGI +
SendMail on a new machine. It seems it working fine on the browser side
except for the mail gateway. I have a separate Qmail server where all our
emails are forwarded to. My problem is how can I configure RT to use the
Qmail from another machine.

I checked the mailinglist and I found your perl script (i’m really don’t
about perl programming). Can I use your script for this kind of setup?
What other things should I need to configure?

I already posted this but nobody is responding.

—rommie

Simplest would be to configure your qmail server to forward the RT mails
to sendmail on your new machine.

Alternatively install the rt-mailgate perl script on your
qmail server and arrange for qmail to invoke it with the appropriate
arguments and URL for your RT webserver.

e.g.

rt-mailgate --action correspond --queue queuename --url
http://rt-webserver-host.domain.name/

As far as I can quickly tell you only neet Getopt::Long and LWP::UserAgent
modules on your qmail server.

John

#3

Simplest would be to configure your qmail server to forward the RT mails
to sendmail on your new machine.

Alternatively install the rt-mailgate perl script on your
qmail server and arrange for qmail to invoke it with the appropriate
arguments and URL for your RT webserver.

e.g.

rt-mailgate --action correspond --queue queuename --url
http://rt-webserver-host.domain.name/

As far as I can quickly tell you only neet Getopt::Long and LWP::UserAgent
modules on your qmail server.

Correct. We designed the mailgate to be able to run on a minimally
configured perl on your mail server for just such an occasion.

Best,
Jesse

http://www.bestpractical.com/rt – Trouble Ticketing. Free.

#4

Hi.

I have a separate Qmail server where all our
emails are forwarded to. My problem is how can I configure RT to use the
Qmail from another machine.

I’d also say that forwarding the mail from qmail to Sendmail would be the best
solution.

I checked the mailinglist and I found your perl script (i’m really don’t
about perl programming). Can I use your script for this kind of setup?
What other things should I need to configure?

I’ve written this script for installations of qmail and RT on the same server.

If you decide to use this script in a setup like this, you can find the
current version at http://konfido.de/misc/software/.
If you have problems with it, I’ll try to answer your questions.

Best regards,
Matthias

#5

I’m sorry for this. I’m really a newbie. Our qmail server was previously
setup by an old employee. Right now I’m the one maintaining it and
learning from it (I live from others help). Can I have a step by step
instruction on how to do this forwarding. Really RT installation is quite
frustating but I’m growing from it (i learn a lot already).

Thanks

—rommie

#6

This is how it setup in my environment, solaris 8

create a file .qmail-support as user alias in your qmail server and add this
entry in the file support@rthost.domain

then in the rthost have an alias for support. And make sure you have an entry in
the /etc/hosts file of your rthost that points mailhost to the qmail server

Thats it.On Sat, 4 Oct 2003, Rommie wrote:

I’m sorry for this. I’m really a newbie. Our qmail server was previously
setup by an old employee. Right now I’m the one maintaining it and
learning from it (I live from others help). Can I have a step by step
instruction on how to do this forwarding. Really RT installation is quite
frustating but I’m growing from it (i learn a lot already).

Thanks

—rommie

Hi.

On Wednesday 01 October 2003 19:39, Rommie wrote:

I have a separate Qmail server where all our
emails are forwarded to. My problem is how can I configure RT to use
the Qmail from another machine.

I’d also say that forwarding the mail from qmail to Sendmail would be
the best solution.

I checked the mailinglist and I found your perl script (i’m really
don’t about perl programming). Can I use your script for this kind of
setup? What other things should I need to configure?

I’ve written this script for installations of qmail and RT on the same
server.

If you decide to use this script in a setup like this, you can find the
current version at http://konfido.de/misc/software/.
If you have problems with it, I’ll try to answer your questions.

Best regards,
Matthias

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