Hi. We’ve been running RT here for about 3 months now. Great product!
We just upgraded to 1.0.2, and we have one thing we were wondering about.
Is it possible to change and/or add categories to the q_status list?
How difficult is it and how much needs to be hacked or modified? Also,
I’ve seen in the source that there should be an ‘unresolved’ status, but
in our interface, we don’t get that option. Is there some way to activate
that or is there a problem for databases that get upgraded from a pre
1.0.2 database?
There are a bunch of places you’d need to make the change and they’re not all
well defined. “unresolved” is just a metastatus which includes “open” and “stalled”
tickets.
JesseOn Sat, Mar 25, 2000 at 10:38:44PM -0800, Eric Fisher wrote:
Hi. We’ve been running RT here for about 3 months now. Great product!
We just upgraded to 1.0.2, and we have one thing we were wondering about.
Is it possible to change and/or add categories to the q_status list?
How difficult is it and how much needs to be hacked or modified? Also,
I’ve seen in the source that there should be an ‘unresolved’ status, but
in our interface, we don’t get that option. Is there some way to activate
that or is there a problem for databases that get upgraded from a pre
1.0.2 database?
jesse reed vincent – jrvincent@wesleyan.edu – jesse@fsck.com
pgp keyprint: 50 41 9C 03 D0 BC BC C8 2C B9 77 26 6F E1 EB 91
‘“As the company that brought users the Internet, Netscape is now inviting
the more than 60 million people who have used our client software to
‘tune up’ and upgrade to Netscape Communicator,” said Mike Homer,
senior vice president of marketing at Netscape.’ Sometimes I wonder.
“unresolved” is just a metastatus which includes “open” and “stalled”