Q: Modifying /Elements/MyTickets to include 'requestor'

Greetings,

I am running RT 3.4.5, and would like to modify Elements/MyTickets to 

include a Requestor column so techs can see at a glance who submitted the
ticket. I’ve tried modifying line 44 in MyTickets to include this, but while
the column is created, it is not populated.

     Format => "'<a href=\"$RT::WebPath/Ticket/Display.html?id=__id__\">__id__</a>/TITLE:#',

‘<a href="$RT::WebPath/Ticket/Display.html?id=id">Subject/TITLE:Subject’,
‘<a href="$RT::WebPath/Ticket/Display.html?id=id">Requestor/TITLE:Requestor’,
QueueName, ExtendedStatus",

and

     Format => "'<a href=\"$RT::WebPath/Ticket/Display.html?id=__id__\">__id__</a>/TITLE:#',

‘<a href="$RT::WebPath/Ticket/Display.html?id=id">Subject/TITLE:Subject’,
Requestor, QueueName, ExtendedStatus",

I suspect that I have the field name wrong for the ticket requestors. 

Can anyone tell me what the field name is in RT3.4 or give me another
suggestion for how to fix this?

Thanks in advance,

John H. Nyhuis
IT Manager
Dept. of Pediatrics
HS RR541C, Box 356320
University of Washington
Desk: (206)-685-3884
jnyhuis@u.washington.edu

OK, figured it out,

Found the field names in Elements/html/RT__Ticket/ColumnMap.

‘Requestors’ (needed to be plural)

Thanks,

John H. Nyhuis
IT Manager
Dept. of Pediatrics
HS RR541C, Box 356320
University of Washington
Desk: (206)-685-3884
jnyhuis@u.washington.eduOn Thu, 22 Feb 2007, John H. Nyhuis wrote:

Greetings,

I am running RT 3.4.5, and would like to modify Elements/MyTickets to
include a Requestor column so techs can see at a glance who submitted the
ticket. I’ve tried modifying line 44 in MyTickets to include this, but while
the column is created, it is not populated.

   Format => "'<a 

href="$RT::WebPath/Ticket/Display.html?id=id">id/TITLE:#',
‘<a
href="$RT::WebPath/Ticket/Display.html?id=id">Subject/TITLE:Subject’,
‘<a
href="$RT::WebPath/Ticket/Display.html?id=id">Requestor/TITLE:Requestor’,
QueueName, ExtendedStatus",

and

   Format => "'<a 

href="$RT::WebPath/Ticket/Display.html?id=id">id/TITLE:#',
‘<a
href="$RT::WebPath/Ticket/Display.html?id=id">Subject/TITLE:Subject’,
Requestor, QueueName, ExtendedStatus",

I suspect that I have the field name wrong for the ticket requestors.
Can anyone tell me what the field name is in RT3.4 or give me another
suggestion for how to fix this?

Thanks in advance,

John H. Nyhuis
IT Manager
Dept. of Pediatrics
HS RR541C, Box 356320
University of Washington
Desk: (206)-685-3884
jnyhuis@u.washington.edu


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