I’d like to be able to classify a group a tickets, mark them as a
"project", and have that project be accessible under a Projects menu
available along the top of the RT interface which I can then select
and display only those tickets. For those that have used Jira I’m
basically looking to mimic, to an extent, how Projects are
treated/displayed in their ServiceDesk offering. I realize I "could"
create additional queues to facilitate this behaviour, however I do
not want the overhead associated with creating new queues, and want
these tickets to live under an existing queue.
I didn’t see any existing extensions which provide this functionality
and am curious to know if anyone has wanted this behaviour and how
they’ve addressed it. Also, if this is something Best Practical has
implemented or has thoughts on I’d be interested in engaging them for
some custom development.
I’d like to be able to classify a group a tickets, mark them as a
“project”, and have that project be accessible under a Projects menu
available along the top of the RT interface which I can then select
and display only those tickets. For those that have used Jira I’m
basically looking to mimic, to an extent, how Projects are
treated/displayed in their ServiceDesk offering. I realize I “could”
create additional queues to facilitate this behaviour, however I do
not want the overhead associated with creating new queues, and want
these tickets to live under an existing queue.
I didn’t see any existing extensions which provide this functionality
and am curious to know if anyone has wanted this behaviour and how
they’ve addressed it. Also, if this is something Best Practical has
implemented or has thoughts on I’d be interested in engaging them for
some custom development.
Maybe the bookmark functionality can be used for this? It allows for any
ticket to be marked and displayed by the bookmark portlet.
Let us know if you manage to come up with something usable, its a nice idea.
Would a gantt chart do? There’s RT::Extension::JSGantt:
I think its better than Jira’s projects page because that page is Jira
is too noisy.
There is a screen grab on bps’ extensions page:
And then you can make a projects index with a dashboard/saved search
with the following TicketSQL:
Queue = ‘Projects’ AND HasMember IS NOT NULL AND ( Status = ‘new’ OR
Status = ‘open’ )On 5/23/15 8:10 AM, Darin Perusich wrote:
I’d like to be able to classify a group a tickets, mark them as a
“project”, and have that project be accessible under a Projects menu
available along the top of the RT interface which I can then select
and display only those tickets. For those that have used Jira I’m
basically looking to mimic, to an extent, how Projects are
treated/displayed in their ServiceDesk offering. I realize I “could”
create additional queues to facilitate this behaviour, however I do
not want the overhead associated with creating new queues, and want
these tickets to live under an existing queue.
I didn’t see any existing extensions which provide this functionality
and am curious to know if anyone has wanted this behaviour and how
they’ve addressed it. Also, if this is something Best Practical has
implemented or has thoughts on I’d be interested in engaging them for
some custom development.