Problems with Users granted rights


We run RT 3.0.10 with mysql. When we create a new user and click the
"Let this user be granted rights" we got some problems. The application
just hangs for several minutes and the browsers display an “Internal
Server Error Message”. We don’t have to restart RT after this has

The RT log doesn’t display anything related to this problem. And here is
the data from apache:


[Mon Oct 25 10:33:09 2004] [error] [client] FastCGI: comm
with server “/opt/rt3/bin/mason_handler.fcgi” aborted: idle timeout (300
sec), referer:

[Mon Oct 25 10:33:09 2004] [error] [client] FastCGI:
incomplete headers (0 bytes) received from server
"/opt/rt3/bin/mason_handler.fcgi", referer:

I wonder if someone has had the same problem, and if someone knows how
we can fix this.

I don’t know how to log fastcgi and mason, so maybe someone can tell me
that to?

Hilde T. Lauvset