Problems with Update Type - reply

When replying to a ticket RT does not send an email to the requestor. RT
does send emails on “Create Ticket” and when you enter an address in cc: or
bcc: fields.
Any idea on why it wont work for “Reply to Requestors”?

Using rt 3.4.2


T.J. Maciak

Internet/Intranet Developer
Department of IT
City of Grand Rapids
P: (616)456-3713
F: (616)456-3448