Problems with sendmail

RT Users
1

Hi,

Just installed RT on my RedHat Linux 7.1 system with Postgres as my DB. I am
having problems with the sendmail setup. I just can’t get RT to do any email
notifications. Can anyone shed some light on how to debug this.

Thanks
Jim

2

|+ Just installed RT on my RedHat Linux 7.1 system with Postgres as my DB. I am
|+ having problems with the sendmail setup. I just can’t get RT to do any email
|+ notifications. Can anyone shed some light on how to debug this.

Without more information, have you setup your Scrips to send mail?

from the README:

9 Configure RT per the instructions at http://www.helgrim.com/rtdocs.
Until you do this, RT will not be able to send or recieve email,
nor will it be more than marginally functional. This is not an
optional step.

If so; are you using ‘sendmail’ or ‘sendmailpipe’.

3

Darrin,

Thanks for the reply. Yes, I believe the followed the step from the URL
below. I have tried both sendmail and sendmailpipe. No mail, no log entry no
error message. I have set the log level to debug and stopped/started the
Apache server.

I have looked at SendEmail.pm to see if I could find a problem. I tried to
put some debug code OPEN(JB,“>>/var/tmp/jb.log”) print JB “here”; close(JB);
at the top of Commit to see if it is getting called. It is not. I believe I
have the Scrips setup correctly

4

|+ Thanks for the reply. Yes, I believe the followed the step from the URL
|+ below. I have tried both sendmail and sendmailpipe. No mail, no log entry no
|+ error message. I have set the log level to debug and stopped/started the
|+ Apache server.

It may help if you include the sendmail portions of your config.pm so we
can take a look at them.

Including the sendmailflags portion.

5

From Config.pm

$MailCommand = ‘sendmail’;
$SendmailArguments=“-oi”;
$SendmailPath = “/usr/sbin/sendmail”;
$UseFriendlyToLine = 0;

which sendmail

/usr/sbin/sendmail

|+ Thanks for the reply. Yes, I believe the followed the step from the URL
|+ below. I have tried both sendmail and sendmailpipe. No mail, no log
entry no
|+ error message. I have set the log level to debug and stopped/started
the

6

|+ $MailCommand = ‘sendmail’;
|+ $SendmailArguments="-oi";
|+ $SendmailPath = “/usr/sbin/sendmail”;
|+ $UseFriendlyToLine = 0;

If you are running sendmail 8+, you may want to consider this:

$MailCommand = ‘sendmailpipe’;
$SendmailArguments="-oi -ODeliveryMode=b -OErrorMode=m -t";
$UseFriendlyToLine = undef;

7

This fixed my problems on sending mail. Now I will try to receive mail into
RT.

Thanks for your help
Jim