Here’s my setup:
queue name = test
can send mail into queue = yes
scrips on queue =
Global:
Scrips OnCorrespond NotifyAllWatchers with template Correspondence
Queue Scrips:
OnTransaction NotifyRequestors with template Transaction
OnCreate AutoreplyToRequestors with template Autoreply
OnComment NotifyRequestors with template AdminComment
OnResolve NotifyRequestors with template Resolved
Global Scrip OnCorrespond works = yes
Everything else works = yes
So I send a mail to test@foo.com and it hits the Queue… No response e-mail is sent.
Then I open the ticket, take ownership, and comment on it. No e-mail sent.
Then I reply to the ticket with some unique text. No e-mail sent. (Normally works)
Then I resolve the ticket with some unique text. No e-mail sent.
So since the global scrip works by itself what/where am I missing/messing up with the test queue?
I just know it’s something simple and embarrasing. 