Problems with RT sending email

Hello, I am having a problem with RT in that it will send the initial
email when a ticket is created but I can not get it to send email any
other time (i have tried with scripts and using the “reply to requestor"
option”. There are no error logs created (or the logs that are created
have nothing in them, i dont know if this is normal)

I am doing this install on a solaris box with apache running mod_perl.
It is running version 5.005_03 built for sun4-solaris.

This is rather odd, I can not find any reference to any one having a
similar problem… and there are no other symptoms (web interface works
fine).

Thanks ahead of time for any help,
-Andrew

Andrew E. Boyce-Lewis
Systems and Network Operations
Department of Physics
7A Osmond Lab
University Park, Pa 16802
Office: (814) 865-3024
Cell: (814) 360-6868 (by permission or emergency only please)

Have you by any chance played around with any file in RT/Actions/ ??

Havent touched themm do I need to?

I don’t know, but I maybe there is a problem with your config.pm
I use Exim also but the only time RT failed to send out e-mails is when
I played around with AutoReply.pm and Email.pm

Havent touched either of them.

Gotta go now. Let’s see this 2morrow, pls.

-Wash

Im really not sure where to go from here

Andrew E. Boyce-Lewis
Systems and Network Operations
Department of Physics
7A Osmond Lab
University Park, Pa 16802
Office: (814) 865-3024
Cell: (814) 360-6868 (by permission or emergency only please)

Andrew,

Are you looking at the “$LogToFileNamed” log file? If you don’t know
what I’m talking about, I’d recommend looking at the "LogTo…"
variables in your config.pm in order to get some more debug info.

There are three variables. Mine look like this:

$LogToScreen = ‘error’;
$LogToFile = ‘debug’;
$LogToFileNamed = “$LogDir/rt.log.”.$$.".".$<; #log to rt.log..

If you are in pre-deployment for your RT system, you could change
LogToScreen to be debug as well, but you won’t want to do that on a
live system with customers.

If you change config.pm, remember to completely stop and then start the
webserver, don’t just restart. Then, maybe you can send some some
additional debug info to this list.

Matt

Andrew Boyce-Lewis writes:

Hey! My RT install suddenly started sending mail today!

I guess it’s the full moon or something, because not only is it sending mail,
but I had put a scrip action to send correspondence on “comment” during my
debugging. So today I got a really PO’d E-Mail from a requestor that received
some very rude comments on his incomplete support request. This is where you
really understand why it’s good to never type something into a computer that
you don’t want someone to read. Hahahaha… What a Friday…

I’ll try to dig around and see what exactly changed that suddenly made the
mail work…

– MUDOn August 30, 2002 10:54 am, Matt Disney wrote:

Andrew,

Are you looking at the “$LogToFileNamed” log file? If you don’t know
what I’m talking about, I’d recommend looking at the "LogTo…"
variables in your config.pm in order to get some more debug info.

There are three variables. Mine look like this:

$LogToScreen = ‘error’;
$LogToFile = ‘debug’;
$LogToFileNamed = “$LogDir/rt.log.”.$$.".".$<; #log to rt.log..

If you are in pre-deployment for your RT system, you could change
LogToScreen to be debug as well, but you won’t want to do that on a
live system with customers.

If you change config.pm, remember to completely stop and then start the
webserver, don’t just restart. Then, maybe you can send some some
additional debug info to this list.

Matt

Andrew Boyce-Lewis writes:

Hello, I am having a problem with RT in that it will send the initial
email when a ticket is created but I can not get it to send email any
other time (i have tried with scripts and using the “reply to requestor"
option”. There are no error logs created (or the logs that are created
have nothing in them, i dont know if this is normal)

I am doing this install on a solaris box with apache running mod_perl.
It is running version 5.005_03 built for sun4-solaris.

This is rather odd, I can not find any reference to any one having a
similar problem… and there are no other symptoms (web interface works
fine).

Thanks ahead of time for any help,
-Andrew


Andrew E. Boyce-Lewis
Systems and Network Operations
Department of Physics
7A Osmond Lab
University Park, Pa 16802
Office: (814) 865-3024
Cell: (814) 360-6868 (by permission or emergency only please)


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