Problems with rt-3.8.1 after upgrading vom centos 5 to 5.2

RT Users
1

hello,

we updated our rt-server from centos 5 to centos 5.2

now we can’t get it working any more…

we use lighttpd with the mason lighttpd handler for fastcgi

when using lighttpd is says:

2009-03-17 13:51:46: (mod_fastcgi.c.1768) connect failed: Connection
refused on unix:/tmp/rt-fcgi.socket-1
2009-03-17 13:51:46: (mod_fastcgi.c.2956) backend died; we’ll disable it
for 5 seconds and send the request to another backend instead:
reconnects: 0 load: 1
2009-03-17 13:51:46: (mod_fastcgi.c.2752) — fastcgi spawning
socket unix:/tmp/rt-fcgi.socket-1
current: 1 / 2
2009-03-17 13:51:46: (mod_fastcgi.c.814) new proc, socket: 0
/tmp/rt-fcgi.socket-1
2009-03-17 13:51:46: (mod_fastcgi.c.3005) got proc: pid: 9658 socket:
unix:/tmp/rt-fcgi.socket-1 load: 1
2009-03-17 13:51:46: (mod_fastcgi.c.2494) unexpected end-of-file
(perhaps the fastcgi process died): pid: 9658 socket:
unix:/tmp/rt-fcgi.socket-1
2009-03-17 13:51:46: (mod_fastcgi.c.3325) response not received, request
sent: 1131 on socket: unix:/tmp/rt-fcgi.socket-1 for / , closing connection

apache with mod perl is also configured.

when using apache the start of the service quits with the following error:

Tue Mar 17 12:00:52 2009] [error] File::Temp version 0.18 required–this
is only version 0.16 at /usr/lib/perl5/site_perl/5.8.8/MIME/Tools.pm
line 14.\nBEGIN failed–compilation aborted at
/usr/lib/perl5/site_perl/5.8.8/MIME/Tools.pm line 14.\nCompilation
failed in require at /usr/lib/perl5/site_perl/5.8.8/MIME/Entity.pm line
233.\nBEGIN failed–compilation aborted at
/usr/lib/perl5/site_perl/5.8.8/MIME/Entity.pm line 233.\nCompilation
failed in require at /opt/rt3/bin/…/lib/RT/I18N.pm line 65.\nBEGIN
failed–compilation aborted at /opt/rt3/bin/…/lib/RT/I18N.pm line
65.\nCompilation failed in require at /opt/rt3/bin/…/lib/RT.pm line
152.\nBEGIN failed–compilation aborted at /opt/rt3/bin/webmux.pl line
101.\nCompilation failed in require at (eval 2) line 1.\n
[Tue Mar 17 12:00:52 2009] [error] Can’t load Perl file:
/opt/rt3/bin/webmux.pl for server rt.server.com:0, exiting…

plz help! it’s urgent for us!

best regards,
Raphael

2

Someone else also appears to have this problem… The first thing I can
think of is that either or both of the lighty or fastcgi configuration
files changed. Can you compare the current configs with known working
ones? Perhaps permissions on /tmp? Can you see as part of the upgrade if
perl (or any perl modules) was upgraded?

As for using Apache, you simply need to update the File::Temp perl module.

James Moseley

         Raphael Loziczky                                              
         <rl@greentube.com                                             
         >                                                          To 
         Sent by:                  rt-users@bestpractical.com          
         rt-users-bounces@                                          cc 
         lists.bestpractic                                             
         al.com                                                Subject 
                                   [rt-users] problems with rt-3.8.1   
                                   after upgrading vom centos 5 to     
         03/17/2009 07:54          5.2                                 
         AM

hello,

we updated our rt-server from centos 5 to centos 5.2

now we can’t get it working any more…

we use lighttpd with the mason lighttpd handler for fastcgi

when using lighttpd is says:

2009-03-17 13:51:46: (mod_fastcgi.c.1768) connect failed: Connection
refused on unix:/tmp/rt-fcgi.socket-1
2009-03-17 13:51:46: (mod_fastcgi.c.2956) backend died; we’ll disable it
for 5 seconds and send the request to another backend instead:
reconnects: 0 load: 1
2009-03-17 13:51:46: (mod_fastcgi.c.2752) — fastcgi spawning
socket unix:/tmp/rt-fcgi.socket-1
current: 1 / 2
2009-03-17 13:51:46: (mod_fastcgi.c.814) new proc, socket: 0
/tmp/rt-fcgi.socket-1
2009-03-17 13:51:46: (mod_fastcgi.c.3005) got proc: pid: 9658 socket:
unix:/tmp/rt-fcgi.socket-1 load: 1
2009-03-17 13:51:46: (mod_fastcgi.c.2494) unexpected end-of-file
(perhaps the fastcgi process died): pid: 9658 socket:
unix:/tmp/rt-fcgi.socket-1
2009-03-17 13:51:46: (mod_fastcgi.c.3325) response not received, request
sent: 1131 on socket: unix:/tmp/rt-fcgi.socket-1 for / , closing connection

apache with mod perl is also configured.

when using apache the start of the service quits with the following error:

Tue Mar 17 12:00:52 2009] [error] File::Temp version 0.18 required–this
is only version 0.16 at /usr/lib/perl5/site_perl/5.8.8/MIME/Tools.pm
line 14.\nBEGIN failed–compilation aborted at
/usr/lib/perl5/site_perl/5.8.8/MIME/Tools.pm line 14.\nCompilation
failed in require at /usr/lib/perl5/site_perl/5.8.8/MIME/Entity.pm line
233.\nBEGIN failed–compilation aborted at
/usr/lib/perl5/site_perl/5.8.8/MIME/Entity.pm line 233.\nCompilation
failed in require at /opt/rt3/bin/…/lib/RT/I18N.pm line 65.\nBEGIN
failed–compilation aborted at /opt/rt3/bin/…/lib/RT/I18N.pm line
65.\nCompilation failed in require at /opt/rt3/bin/…/lib/RT.pm line
152.\nBEGIN failed–compilation aborted at /opt/rt3/bin/webmux.pl line
101.\nCompilation failed in require at (eval 2) line 1.\n
[Tue Mar 17 12:00:52 2009] [error] Can’t load Perl file:
/opt/rt3/bin/webmux.pl for server rt.server.com:0, exiting…

plz help! it’s urgent for us!

best regards,
Raphael
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3

Thanks for reply! I tried the old working config from fastcgi and lighty

  • it has not been updated…

I will check the permissions on /tmp…
Perl modules were updated I think it made troubles with some deps.

I’m going on finding the error

Raphael

jmoseley@corp.xanadoo.com schrieb: