Problems with Query Builder Booleans in 3.2.0

I’m trying to use the Query Builder feature in the new RT 3.2.0.
Perhaps I am not using it correctly, but I am trying to get a listing
of all the new and open tickets from all queues. Here is what I’m
doing:

New Query
Status is new
Add
Select Aggregator 'OR’
Status is open
Add

What I get is
\A blank line here
Status = 'new’
AND
Status = ‘open’

I’ve noticed I can move the query using the arrows so it looks like
Status = ‘new’ \no blank line
AND Status = ‘open’

Only at this point can I use the And/Or button to get the logic I want.

Has anyone else had this problem? Does anyone know how I may fix it?

Randy Oswald

It’s a bug. Until fixed, I just hit “Advanced” and edit
the sql. Once you’ve got the query mostly built, changing
AND to OR and adjusting the parenthesis is pretty simple.

bobg

It’s a bug. Until fixed, I just hit “Advanced” and edit
the sql. Once you’ve got the query mostly built, changing
AND to OR and adjusting the parenthesis is pretty simple.

It’s not SQL. It’s like SQL. We don’t want you to get your
expectations too high just yet. :slight_smile:

-R