Problems with mail interface


#1

hi,

i tried the following two email commands:

%RT SET due 65 05/18/00
%RT SET status 64 (closed yes)

but they don’t get recognized i.e. no action is taken. well
nearly no action is taken:
wenn iwant to change the date i get:
RT: Date due changed to Thu, Jan 1 1970 01:00:00 (225)

and when i try to change the status i just get a message that i
am authenticated what i already know, so doesn’t make sense to
me.

here are the two commands from %RT HELP which i got and on which
based the formatting of my commands:

    %RT SET due <num> <date>
	will set request <num>'s due date to <date>.
	<date> should probably be in the form MM/DD/YY.

	%RT SET status <num> (open|closed|stalled|dead yes)
    will set request <num>'s status to (open|closed|stalled|dead).

thanks and so long
Othmar


#2

hi,

i tried the following two email commands:

%RT SET due 65 05/18/00
%RT SET status 64 (closed yes)

but they don’t get recognized i.e. no action is taken. well
nearly no action is taken:
wenn iwant to change the date i get:
RT: Date due changed to Thu, Jan 1 1970 01:00:00 (225)

There is a bug in rt/lib/rt/ui/mail/manipulate.pm in the "SET due"
handler. The function call

($trans, $message)=
&rt::change_due_date($serial_no, $date_due, $current_user);

is wrong. The second argument should be “$due_date”, not “$date_due”.

Also, there’s another minor error in the “date_parse” routine in
rt/lib/rt/support/utils.pm. This routine will parse, e.g., 4/30/00 as
month=4, day=30, year=2000, but timelocal (to which this value is
later passed) expects months counting from 0, so most of the “$month
= $n” should really be “$month = $n - 1”.

I haven’t looked at the set status “closed” command, but the command:

%RT RESOLVE 64

should work.

— Eric

Eric Goodman | "The opinions expressed by Eric do not
Workstation Support Group | represent the opinions of anyone who
UC Santa Cruz | matters."
ericg@cats.ucsc.edu | — (modified from) “Cartoon Planet”


#3

Cool. thanks. The mail gateway has never gotten a lot of testing or use :confused:
I’ll put this into 1.0.cvs sometime in the near future.On Wed, May 17, 2000 at 11:56:56AM -0700, Eric Goodman wrote:

hi,

i tried the following two email commands:

%RT SET due 65 05/18/00
%RT SET status 64 (closed yes)

but they don’t get recognized i.e. no action is taken. well
nearly no action is taken:
wenn iwant to change the date i get:
RT: Date due changed to Thu, Jan 1 1970 01:00:00 (225)

There is a bug in rt/lib/rt/ui/mail/manipulate.pm in the "SET due"
handler. The function call

($trans, $message)=
&rt::change_due_date($serial_no, $date_due, $current_user);

is wrong. The second argument should be “$due_date”, not “$date_due”.

Also, there’s another minor error in the “date_parse” routine in
rt/lib/rt/support/utils.pm. This routine will parse, e.g., 4/30/00 as
month=4, day=30, year=2000, but timelocal (to which this value is
later passed) expects months counting from 0, so most of the “$month
= $n” should really be “$month = $n - 1”.

I haven’t looked at the set status “closed” command, but the command:

%RT RESOLVE 64

should work.

— Eric


Eric Goodman | "The opinions expressed by Eric do not
Workstation Support Group | represent the opinions of anyone who
UC Santa Cruz | matters."
ericg@cats.ucsc.edu | — (modified from) “Cartoon Planet”


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