I’m new to RT and RTFM, so forgive if this is well known. I read
through the FAQ, but didn’t see any reference to this.
I’m using RT 3.0.6 and RTFM 2.0.1 with Apache 2.0.40 and mod_perl 1.99
on a Linux box. Everything seems to work OK, except for building
articles in RTFM.
I have *exactly* the same setup, and *exactly* the same problem.
I saw a related problem in RT proper, though – when you resolve
tickets, you cannot set ‘time worked’ field, its value simply gets
dropped silently; this happens only when trying to simultaneously
resolve, and set time worked.
I have a very simple article layout, with 2 custom fields: Keywords
(FreeformMultiple) and Body (TextSingle).
We have two TextSingle fields (comments and meta-comments). The
error is the same, though.
When inputting long bodies in Mozilla, the articles get truncated after
a certain point, it seems to vary at what exact point, but bodies of a
couple of thousand characters.
If I do the same thing in Internet Explorer, it does not seem to have
the problem at all.
Well, I tested the same problem under multiple browsers (Camino,
Safari, Mozilla/Linux, Mozilla/OSX, IE/OSX), and saw the same problem
everywhere, although the corruption point differs.
I’ve checked the issue with Mozilla 1.5, 1.4.1 (Windows) and 1.2.1
(Linux). I’ve taken packet traces, and the POST from Mozilla looks
complete, and is not truncated.
This seems to be a server problem, not the browser problem.
There have been some suggestions that the RHL9 mod_perl RPM is borked,
and corrupts the data.
Oh yeah, restarting Apache doesn't help -- I tried, just for the
hell of it.
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