Heya. My requestors cannot see a listing of their own tickets (or any
tickets for that matter) via the web ui (rt-2.0.4). They can create
tickets and directly view their tickets by number via the web ui. Here are
my group rights:
Should giving the SeeQueue right globally to Everyone not be enough? Even
if it isn’t, shouldn’t giving it to Requestor be enough? I’m confused why
the above setup isn’t adequate.
Thanks,
Christian
Christian Gilmore
Infrastructure & Tools Team Lead
Web & Multimedia Development
IBM Software Group
That should work, I think. hmmOn Thu, Aug 16, 2001 at 10:53:23AM -0500, Christian Gilmore wrote:
Heya. My requestors cannot see a listing of their own tickets (or any
tickets for that matter) via the web ui (rt-2.0.4). They can create
tickets and directly view their tickets by number via the web ui. Here are
my group rights:
Should giving the SeeQueue right globally to Everyone not be enough? Even
if it isn’t, shouldn’t giving it to Requestor be enough? I’m confused why
the above setup isn’t adequate.
Thanks,
Christian
Christian Gilmore
Infrastructure & Tools Team Lead
Web & Multimedia Development
IBM Software Group
I think co-ordinating 1000 prima donnas living all over the world will be as
easy as herding cats…" – Andy Tanenbaum on the linux development model, 1992
Just for giggles, I downloaded the latest CVS and tried the same
configuration there (as I already have in my locally modified version of
2.0.4). I tried both external auth off and on as well as having the group
rights be global and local to the queue. None of the above produced
results for the requestor to see his submitted tickets (any status). I’m
at a loss. Running solaris-2.8, perl-5.6.1, apache-1.3.20 (DSO),
mod_perl-1.25 (DSO) with the latest and greatest support modules. Any
ideas?
Hey, everyone. I’ve been working on this problem offline with Jesse and we
found the issue. While I had an up-to-date version of RT installed, my
version of DBIx::SearchBuilder was very out-of-date, causing a number of
queries, including those involving SeeQueue, to fail. If you’ve
experienced a similar problem, please upgrade to the latest
DBIx::SearchBuilder found at http://www.fsck.com/pub/rt/devel/.