Problems with fresh install of rt-3.4.6

Hi All!

I am running on SUSE LINUX 10.0. First I ran

./configure --prefix=/data/web/public_html/rt/ --with-db-rt-pass=rtpassword
–with-web-group=www --with-web-user=webuser

Then, after repeatedly running make fixdeps and having to install the Cache
module by hand, make testdeps says “Everything was found.”, so I would think
I should to believe this. make install gives me “Congratulations. RT has been
installed.” I copy to and change the DB user
and password. I then run mysql to add the user and set the password.

Running make initialize-database as root (i.e. “a user with permission to read
RT’s configuration file”), I get

Can’t locate UNIVERSAL/ in @INC (@INC
contains: /data/home/homejimmo/public_html/rt/lib /usr/lib/perl5/5.8.7/i586-linux-thread-multi /usr/lib/perl5/5.8.7 /usr/lib/perl5/site_perl/5.8.7/i586-linux-thread-multi /usr/lib/perl5/site_perl/5.8.7 /usr/lib/perl5/site_perl /usr/lib/perl5/vendor_perl/5.8.7/i586-linux-thread-multi /usr/lib/perl5/vendor_perl/5.8.7 /usr/lib/perl5/vendor_perl .)
at /data/home/homejimmo/public_html/rt/lib/RT/Interface/ line 53.

Followed by a long list of “Compilation failed in require” lines. (I can
provide these if necessary). I find no “” anywhere on the system.

find / -type f -name shows nothing.

I did a search on the RT wiki for “” and found “0 Pages”.

On the ManualInstallation page on the wiki it says:

5.2 Drop DB if something goes wrong

If the make fails, type:
make dropdb

fix whatever’s broken, and start over from step “init DB” step.

Sorry, but that was not very helpful. I googled on “ request
tracker” as well as “UNIVERSAL/” and found liltte useful
information. After using cpan to install the UNIVERSAL::require package, I
was able to run make initialize-database successully. At least it seems to be

I have looked through the available doc and despite the message “Everything
was found”, things were missing. Is this a bug in the installation?


Jim Mohr
“Be more concerned with your character than with your reputation. Your
character is what you really are while your reputation is merely what others
think you are.” – John Wooden
Be sure to visit the Linux Tutorial:
NOTE: All messages sent to me in response to my posts to newsgroups, forums
or mailing-lists are subject to reposting.