Greetings everyone
Pardon the length of this post.
I just finished installing a fresh copy of RT 3.8.8, working great, and I’ve been trying to get RTFM (2.4.3) to install. While it installs it isn’t showing up in the webui.
I’ve checked the install logs and the only thing that stands out to me is what I have in bold below.
perl Makefile.PL PREFIX=/home/rtuser
Cannot determine author info from lib/RT/FM.pm
Cannot determine license info from lib/RT/FM.pm
Using RT configuration from /home/rtuser/lib/RT.pm:
./etc => /home/rtuser/etc/FM
./html => /home/rtuser/html
./lib => /home/rtuser/lib
./po => /home/rtuser/po/FM
For first-time installation, type ‘make initdb’.
Cannot determine author info from lib/RT/FM.pm
*** Module::AutoInstall version 1.03
*** Checking for Perl dependencies…
[Core Features]
- RT …too old. (0 < 3.004002)
- Text::WikiFormat …loaded. (0.79)
- Tree::Simple …loaded. (1.18)
- HTML::TreeBuilder …loaded. (4.1)
- Time::ParseDate …loaded. (2006.0814)
- HTML::FormatText …loaded. (2.04)
==> Auto-install the 1 mandatory module(s) from CPAN? [y]
*** Dependencies will be installed the next time you type ‘make’.
(You may need to do that as the ‘root’ user.)
*** Module::AutoInstall configuration finished.
Writing Makefile for RTFM
The make install runs with out a problem. I do see however that the plugins dir is empty. I am not sure if this is an issue.
Any ideas as to why RTFM isn’t showing up?
Thanks
Eric
PGP.sig (881 Bytes)
I just finished installing a fresh copy of RT 3.8.8, working great, and I’ve been trying to
If you’re doing a fresh install, you should really be working with
3.8.10
http://blog.bestpractical.com/2011/04/security-vulnerabilities-in-rt.html
get RTFM (2.4.3) to install. While it installs it isn’t showing up in the webui.
I’ve checked the install logs and the only thing that stands out to me is what I have in bold
below.
The version check is unlikely to be relevant.
The make install runs with out a problem. I do see however that the plugins dir is empty. I am
not sure if this is an issue.
Any ideas as to why RTFM isn’t showing up?
Can you show the make install? If /opt/rt3/local/plugins is really
empty, then something must have failed during the install. If you
have successfully installed the code in /opt/rt3/local/plugins then
the most common problem is an incorrect @Plugins line in your config.
-kevin
Kevin,
I did try 3.8.10 and had the same issue and since it was a fresh install I just tried an earlier version to see if that was the issue.
Here is the make install output. It asked me to supply the path to the RT.pm.
I see a few (unchanged) lines below I assume it is because I’ve run the install before?
Make install
/usr/bin/perl “-Iinc” Makefile.PL --config= --installdeps=RT,3.004002
Cannot determine author info from lib/RT/FM.pm
Cannot determine license info from lib/RT/FM.pm
Cannot find the location of RT.pm that defines $RT::LocalPath in: inc /home/rtuser/lib/lib/perl5/5.10.0//5.8.5/i386-linux-thread-multi /home/rtuser/lib/lib/perl5/5.10.0//5.8.5 /home/rtuser/lib/lib/perl5/5.10.0//i386-linux-thread-multi /home/rtuser/lib/lib/perl5/5.10.0//5.8.4 /home/rtuser/lib/lib/perl5/5.10.0//5.8.3 /home/rtuser/lib/lib/perl5/5.10.0//5.8.2 /home/rtuser/lib/lib/perl5/5.10.0//5.8.1 /home/rtuser/lib/lib/perl5/5.10.0//5.8.0 /home/rtuser/lib/lib/perl5/5.10.0/ /home/rtuser/lib/lib/perl5/5.8.5//5.8.5/i386-linux-thread-multi /home/rtuser/lib/lib/perl5/5.8.5//5.8.5 /home/rtuser/lib/lib/perl5/5.8.5//i386-linux-thread-multi /home/rtuser/lib/lib/perl5/5.8.5//5.8.4 /home/rtuser/lib/lib/perl5/5.8.5//5.8.3 /home/rtuser/lib/lib/perl5/5.8.5//5.8.2 /home/rtuser/lib/lib/perl5/5.8.5//5.8.1 /home/rtuser/lib/lib/perl5/5.8.5//5.8.0 /home/rtuser/lib/lib/perl5/5.8.5/ /home/rtuser/lib/lib/perl5/site_perl//5.8.5/i386-linux-thread-multi /home/rtuser/lib/lib/perl5/site_perl//5.8.5 /home/rtuser/lib/lib/perl5/site_perl//i386-linux-thread-multi /home/rtuser/lib/lib/perl5/site_perl//5.8.4 /home/rtuser/lib/lib/perl5/site_perl//5.8.3 /home/rtuser/lib/lib/perl5/site_perl//5.8.2 /home/rtuser/lib/lib/perl5/site_perl//5.8.1 /home/rtuser/lib/lib/perl5/site_perl//5.8.0 /home/rtuser/lib/lib/perl5/site_perl/ /usr/lib/perl5/5.8.5/i386-linux-thread-multi /usr/lib/perl5/5.8.5 /usr/lib/perl5/site_perl/5.8.5/i386-linux-thread-multi /usr/lib/perl5/site_perl/5.8.4/i386-linux-thread-multi /usr/lib/perl5/site_perl/5.8.3/i386-linux-thread-multi /usr/lib/perl5/site_perl/5.8.2/i386-linux-thread-multi /usr/lib/perl5/site_perl/5.8.1/i386-linux-thread-multi /usr/lib/perl5/site_perl/5.8.0/i386-linux-thread-multi /usr/lib/perl5/site_perl/5.8.5 /usr/lib/perl5/site_perl/5.8.4 /usr/lib/perl5/site_perl/5.8.3 /usr/lib/perl5/site_perl/5.8.2 /usr/lib/perl5/site_perl/5.8.1 /usr/lib/perl5/site_perl/5.8.0 /usr/lib/perl5/site_perl /usr/lib/perl5/vendor_perl/5.8.5/i386-linux-thread-multi /usr/lib/perl5/vendor_perl/5.8.4/i386-linux-thread-multi /usr/lib/perl5/vendor_perl/5.8.3/i386-linux-thread-multi /usr/lib/perl5/vendor_perl/5.8.2/i386-linux-thread-multi /usr/lib/perl5/vendor_perl/5.8.1/i386-linux-thread-multi /usr/lib/perl5/vendor_perl/5.8.0/i386-linux-thread-multi /usr/lib/perl5/vendor_perl/5.8.5 /usr/lib/perl5/vendor_perl/5.8.4 /usr/lib/perl5/vendor_perl/5.8.3 /usr/lib/perl5/vendor_perl/5.8.2 /usr/lib/perl5/vendor_perl/5.8.1 /usr/lib/perl5/vendor_perl/5.8.0 /usr/lib/perl5/vendor_perl . /opt/rt3/lib /opt/lib/rt3 /opt/lib /usr/local/rt3/lib /usr/local/lib/rt3 /usr/local/lib /home/rt3/lib /home/lib/rt3 /home/lib /usr/rt3/lib /usr/lib/rt3 /usr/lib /sw/rt3/lib /sw/lib/rt3 /sw/lib
Path to directory containing your RT.pm: /home/rtuser
Using RT configuration from /home/rtuser/lib/RT.pm:
./etc => /home/rtuser/local/plugins/RT-FM/etc
./html => /home/rtuser/local/plugins/RT-FM/html
./lib => /home/rtuser/local/plugins/RT-FM/lib
./po => /home/rtuser/local/plugins/RT-FM/po
For first-time installation, type ‘make initdb’.
Cannot determine author info from lib/RT/FM.pm
Skip blib/lib/RT/FM/Article.pm (unchanged)
Skip blib/lib/RT/FM/Topic_Overlay.pm (unchanged)
Skip blib/lib/RT/FM/TopicCollection_Overlay.pm (unchanged)
Skip blib/lib/RT/FM/ObjectTopic.pm (unchanged)
Skip blib/lib/RT/FM/Record.pm (unchanged)
Skip blib/lib/RT/FM/ObjectTopicCollection_Overlay.pm (unchanged)
Skip blib/lib/RT/URI/fsck_com_rtfm.pm (unchanged)
Skip blib/lib/RT/FM/Introduction.pod (unchanged)
Skip blib/lib/RT/FM/Class.pm (unchanged)
Skip blib/lib/RT/URI/a.pm (unchanged)
Skip blib/lib/RT/FM/ArticleCollection.pm (unchanged)
Skip blib/lib/RT/FM/Article_Overlay.pm (unchanged)
Skip blib/lib/RT/FM/ObjectTopicCollection.pm (unchanged)
Skip blib/lib/RT/FM/ClassCollection_Overlay.pm (unchanged)
Skip blib/lib/RT/FM.pm (unchanged)
Skip blib/lib/RT/FM/Class_Overlay.pm (unchanged)
Skip blib/lib/RT/FM/ArticleCollection_Overlay.pm (unchanged)
Skip blib/lib/RT/FM/SearchBuilder.pm (unchanged)
Skip blib/lib/RT/FM/TopicCollection.pm (unchanged)
Skip blib/lib/RT/FM/Topic.pm (unchanged)
Skip blib/lib/RT/FM/ClassCollection.pm (unchanged)
Skip blib/lib/RT/FM/System.pm (unchanged)
Manifying blib/man3/RT::FM::Topic_Overlay.3pm
Manifying blib/man3/RT::FM::Article.3pm
Manifying blib/man3/RT::FM::TopicCollection_Overlay.3pm
Manifying blib/man3/RT::FM::ObjectTopic.3pm
Manifying blib/man3/RT::FM::ObjectTopicCollection_Overlay.3pm
Manifying blib/man3/RT::FM::Record.3pm
Manifying blib/man3/RT::URI::fsck_com_rtfm.3pm
Manifying blib/man3/RT::FM::ArticleCollection.3pm
Manifying blib/man3/RT::URI::a.3pm
Manifying blib/man3/RT::FM::Introduction.3pm
Manifying blib/man3/RT::FM::Class.3pm
Manifying blib/man3/RT::FM::Article_Overlay.3pm
Manifying blib/man3/RT::FM::ObjectTopicCollection.3pm
Manifying blib/man3/RT::FM::ClassCollection_Overlay.3pm
Manifying blib/man3/RT::FM::Class_Overlay.3pm
Manifying blib/man3/RT::FM::ArticleCollection_Overlay.3pm
Manifying blib/man3/RT::FM::SearchBuilder.3pm
Manifying blib/man3/RT::FM::TopicCollection.3pm
Manifying blib/man3/RT::FM::Topic.3pm
Manifying blib/man3/RT::FM::ClassCollection.3pm
Manifying blib/man3/RT::FM::System.3pm
Appending installation info to /home/rtuser/lib/perllocal.podOn Apr 28, 2011, at 12:25 PM, Kevin Falcone wrote:
On Thu, Apr 28, 2011 at 12:15:17PM -0400, Eric Stoycon wrote:
I just finished installing a fresh copy of RT 3.8.8, working great, and I’ve been trying to
If you’re doing a fresh install, you should really be working with
3.8.10
http://blog.bestpractical.com/2011/04/security-vulnerabilities-in-rt.html
get RTFM (2.4.3) to install. While it installs it isn’t showing up in the webui.
I’ve checked the install logs and the only thing that stands out to me is what I have in bold
below.
The version check is unlikely to be relevant.
The make install runs with out a problem. I do see however that the plugins dir is empty. I am
not sure if this is an issue.
Any ideas as to why RTFM isn’t showing up?
Can you show the make install? If /opt/rt3/local/plugins is really
empty, then something must have failed during the install. If you
have successfully installed the code in /opt/rt3/local/plugins then
the most common problem is an incorrect @Plugins line in your config.
-kevin
PGP.sig (881 Bytes)
I did try 3.8.10 and had the same issue and since it was a fresh install I just tried an
earlier version to see if that was the issue.
You really shouldn’t be running 3.8.8 at all, 3.8.10 is the right
thing here.
Here is the make install output. It asked me to supply the path to the RT.pm.
I see a few (unchanged) lines below I assume it is because I’ve run the install before?
Where are you actually installing RT and where are you untarring RTFM and
running make install from? It appears that you’re just installing
into /home/rtuser blind, not into a /home/rtuser/rt3 or
/home/rtuser/rt-3.8.10?
./lib => /home/rtuser/local/plugins/RT-FM/lib
The make install runs with out a problem. I do see however that the plugins dir is
empty. I am
Make install believes that it put code in /home/rtuser/local/plugins,
what do you see there?
-kevin
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Hash: SHA1
As far as the install locations go. I don’t have root to the box so RT is installed in /home/rtuser and everything, but mysql, is relative to that location.
rt was configured with --prefix=$HOME --with-my-user-group --with-apachectl=$HOME/bin
I am installing RTFM from /home/rtuser/src/RTFM-2.4.3
RT was installed from ~/src/rt-3.8.8
running ls in /home/rtuser/local/plugins shows nothing in the dirOn Apr 28, 2011, at 2:05 PM, Kevin Falcone wrote:
On Thu, Apr 28, 2011 at 01:59:34PM -0400, Eric Stoycon wrote:
I did try 3.8.10 and had the same issue and since it was a fresh install I just tried an
earlier version to see if that was the issue.
You really shouldn’t be running 3.8.8 at all, 3.8.10 is the right
thing here.
Here is the make install output. It asked me to supply the path to the RT.pm.
I see a few (unchanged) lines below I assume it is because I’ve run the install before?
Where are you actually installing RT and where are you untarring RTFM and
running make install from? It appears that you’re just installing
into /home/rtuser blind, not into a /home/rtuser/rt3 or
/home/rtuser/rt-3.8.10?
./lib => /home/rtuser/local/plugins/RT-FM/lib
The make install runs with out a problem. I do see however that the plugins dir is
empty. I am
Make install believes that it put code in /home/rtuser/local/plugins,
what do you see there?
-kevin
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As far as the install locations go. I don’t have root to the box so RT is installed in /home/rtuser and everything, but mysql, is relative to that location.
rt was configured with --prefix=$HOME --with-my-user-group --with-apachectl=$HOME/bin
For sanity, I’d suggest using --prefix=$HOME/rtversion
I am installing RTFM from /home/rtuser/src/RTFM-2.4.3
RT was installed from ~/src/rt-3.8.8
running ls in /home/rtuser/local/plugins shows nothing in the dir
How are you running Makefile.PL for RTFM? Are you specifying a
PREFIX?
-kevin
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Hash: SHA1
Yes
perl Makefile.PL PREFIX=$HOMEOn Apr 28, 2011, at 2:57 PM, Kevin Falcone wrote:
On Thu, Apr 28, 2011 at 02:43:05PM -0400, Eric Stoycon wrote:
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Hash: SHA1
As far as the install locations go. I don’t have root to the box so RT is installed in /home/rtuser and everything, but mysql, is relative to that location.
rt was configured with --prefix=$HOME --with-my-user-group --with-apachectl=$HOME/bin
For sanity, I’d suggest using --prefix=$HOME/rtversion
I am installing RTFM from /home/rtuser/src/RTFM-2.4.3
RT was installed from ~/src/rt-3.8.8
running ls in /home/rtuser/local/plugins shows nothing in the dir
How are you running Makefile.PL for RTFM? Are you specifying a
PREFIX?
-kevin
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perl Makefile.PL PREFIX=$HOME
There’s your problem
You’ve now installed RTFM into $HOME/lib and probably done other
interesting things.
perl Makefile.PL and tell it where RT.pm is
make install will put it in local/plugins/ like it should
-kevin> On Apr 28, 2011, at 2:57 PM, Kevin Falcone wrote:
On Thu, Apr 28, 2011 at 02:43:05PM -0400, Eric Stoycon wrote:
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Hash: SHA1
As far as the install locations go. I don’t have root to the box so RT is installed in /home/rtuser and everything, but mysql, is relative to that location.
rt was configured with --prefix=$HOME --with-my-user-group --with-apachectl=$HOME/bin
For sanity, I’d suggest using --prefix=$HOME/rtversion
I am installing RTFM from /home/rtuser/src/RTFM-2.4.3
RT was installed from ~/src/rt-3.8.8
running ls in /home/rtuser/local/plugins shows nothing in the dir
How are you running Makefile.PL for RTFM? Are you specifying a
PREFIX?
-kevin
perl Makefile.PL PREFIX=$HOME
There’s your problem
You’ve now installed RTFM into $HOME/lib and probably done other
interesting things.
perl Makefile.PL and tell it where RT.pm is
make install will put it in local/plugins/ like it should
Actually,
I found that one has to define RTHOME with RT’s homedirectory and then
plugin-installs usually work.
Rainer
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Kevin,
Removing the PREFIX worked. RTFM shows up now
Thanks for your helpOn Apr 28, 2011, at 3:14 PM, Kevin Falcone wrote:
On Thu, Apr 28, 2011 at 03:07:23PM -0400, Eric Stoycon wrote:
perl Makefile.PL PREFIX=$HOME
There’s your problem
You’ve now installed RTFM into $HOME/lib and probably done other
interesting things.
perl Makefile.PL and tell it where RT.pm is
make install will put it in local/plugins/ like it should
-kevin
On Apr 28, 2011, at 2:57 PM, Kevin Falcone wrote:
On Thu, Apr 28, 2011 at 02:43:05PM -0400, Eric Stoycon wrote:
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Hash: SHA1
As far as the install locations go. I don’t have root to the box so RT is installed in /home/rtuser and everything, but mysql, is relative to that location.
rt was configured with --prefix=$HOME --with-my-user-group --with-apachectl=$HOME/bin
For sanity, I’d suggest using --prefix=$HOME/rtversion
I am installing RTFM from /home/rtuser/src/RTFM-2.4.3
RT was installed from ~/src/rt-3.8.8
running ls in /home/rtuser/local/plugins shows nothing in the dir
How are you running Makefile.PL for RTFM? Are you specifying a
PREFIX?
-kevin
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perl Makefile.PL PREFIX=$HOME
There’s your problem
You’ve now installed RTFM into $HOME/lib and probably done other
interesting things.
perl Makefile.PL and tell it where RT.pm is
make install will put it in local/plugins/ like it should
I found that one has to define RTHOME with RT’s homedirectory and then
plugin-installs usually work.
All this does is shortcut the question about where to find RT.pm,
and answering the question will work fine.
Using PREFIX with an RT Extension is just going to lead to failures
-kevin
Removing the PREFIX worked. RTFM shows up now
Thanks for your help
For the record, you may have two copies, one in lib and one in
local/plugins and you should probably clean that up before it causes
you issues.
-kevin
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Hash: SHA1
Already did 
Thanks againOn Apr 28, 2011, at 3:42 PM, Kevin Falcone wrote:
On Thu, Apr 28, 2011 at 03:39:50PM -0400, Eric Stoycon wrote:
Removing the PREFIX worked. RTFM shows up now
Thanks for your help
For the record, you may have two copies, one in lib and one in
local/plugins and you should probably clean that up before it causes
you issues.
-kevin
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