Problems with extracting Ticket test to RTFM

RT Users
1

Setup:
Fedora RC1
2.4.22-1.2115.nptlsmp
Apache/2.0.48
mod_perl-1.99_09-10
mysql-3.23.58-4
RT-3.0.9
RTFM-2.0.3
PERL-5.8.1

been running RT2 for a while and recently switched over to RT3.
(btw…love it :slight_smile:

Used to use StockAnswer with some heavy modifications, but was
never really happy with it.

Found out about RTFM and LOVE the concept…instal went smooth…

Created an Article
Created a TextSingle Customfield
Attached the CustomField to the Article
Gave everyone every rights to the Article & CustomField

Tried use the Extract function…no go.

It picks up the subject of the ticket…but not the body.

went in and got a log file of the error…it’s a bit…huge…
so I’ll put it up as a link instead of attaching it

the two crit’s i get is:
[Fri Apr 2 10:17:06 2004] [crit]: Trying to check RT::FM::Class rights for an unspecified RT::FM::Class (/home/rt3/lib/RT/Principal_Overlay.pm:355)
[Fri Apr 2 10:17:06 2004] [crit]: Trying to check RT::FM::Article rights for an unspecified RT::FM::Article (/home/rt3/lib/RT/Principal_Overlay.pm:355)

Can anyone shed som light in this please?
I would LOVE to get RTFM to work.

Per Kristiansen
per@gathering.org

2

Hi,

edit the following file:
html/RTFM/Article/Elements/EditCustomField

around line 20 change the following line:
<%$content || $ARGS{$name}%>

to:
<%$content || $ARGS{Content}%>

that should at least fix the article extraction.

MaxOn Friday 02 Apr 2004 12:09, Per Kristiansen wrote:

Setup:
Fedora RC1
2.4.22-1.2115.nptlsmp
Apache/2.0.48
mod_perl-1.99_09-10
mysql-3.23.58-4
RT-3.0.9
RTFM-2.0.3
PERL-5.8.1

been running RT2 for a while and recently switched over to RT3.
(btw…love it :slight_smile:

Used to use StockAnswer with some heavy modifications, but was
never really happy with it.

Found out about RTFM and LOVE the concept…instal went smooth…

Created an Article
Created a TextSingle Customfield
Attached the CustomField to the Article
Gave everyone every rights to the Article & CustomField

Tried use the Extract function…no go.

It picks up the subject of the ticket…but not the body.

went in and got a log file of the error…it’s a bit…huge…
so I’ll put it up as a link instead of attaching it
The Gathering

the two crit’s i get is:
[Fri Apr 2 10:17:06 2004] [crit]: Trying to check RT::FM::Class rights for
an unspecified RT::FM::Class (/home/rt3/lib/RT/Principal_Overlay.pm:355)
[Fri Apr 2 10:17:06 2004] [crit]: Trying to check RT::FM::Article rights
for an unspecified RT::FM::Article
(/home/rt3/lib/RT/Principal_Overlay.pm:355)

Can anyone shed som light in this please?
I would LOVE to get RTFM to work.