Problems with dumpfile-to-rt-3.0

RT Developers
1

Hi when I run dumpfile-to-rt-3.0 (v1.23) I’m getting reams of this … any
ideas?

uCreating user Unnamed user 251198
.[Tue Oct 12 22:08:48 2004] [error]: Could not create a new user -
(/usr/local/rt-3.2.2/lib/RT/User_Overlay.pm:26
0)
Failed to create user for$VAR1 = {
‘CryptedPassword’ => undef,
‘Name’ => ‘Unnamed user 251198’

Robert Westendorp
Systems Administrator
rjwsys@uniserve.com
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2

Some more info … did some debugging and it appears that the code dies here:

    $users->UnLimit();
}
$users->{'find_disabled_rows'} = 1;

my @users;
foreach my $user ( @{ $users->ItemsArrayRef })  {   <-------------------

This line is where it dies. I’m not 100% sure what this line does
my $user_ds;
foreach my $param ( sort keys %$acc, ‘id’ ) {
$user_ds->{$param} = $user->_Value($param)
if ( $user->_Value($param) );
}

Exporting tickets/queues everything else is fine … it’s just the users that
is giving me a problem.

Robert.From: “Robert Westendorp” rjwsys@uniserve.com
To: rt-devel@lists.bestpractical.com
Sent: Tuesday, October 12, 2004 3:09 PM
Subject: [Rt-devel] Problems with dumpfile-to-rt-3.0

Hi when I run dumpfile-to-rt-3.0 (v1.23) I’m getting reams of this …
any
ideas?

uCreating user Unnamed user 251198
.[Tue Oct 12 22:08:48 2004] [error]: Could not create a new user -
(/usr/local/rt-3.2.2/lib/RT/User_Overlay.pm:26
0)
Failed to create user for$VAR1 = {
‘CryptedPassword’ => undef,
‘Name’ => ‘Unnamed user 251198’

3

We are attempting to migrate from a RT 2.0.15 system to RT 3.2.1. Our
database has around 66,500 tickets in it.
Using rt2-to-rt3-1.23 the creation of the dump directory seems to proceed
smoothly. When we run dumpfile-to-rt-3.0 it
adds all the users and then generates the following messages:

.
Importing groups
rrr[Thu Sep 9 19:22:21 2004] [crit]: 1 (/opt/rt3/lib/RT/ACE_Overlay.pm:884)
[Thu Sep 9 19:22:21 2004] [crit]: Can’t load a principal for
id (/opt/rt3/lib/RT/ACE_Overlay.pm:885)
rqqqImporting tickets…Importing links

And then exits. The mysql database has all our users, but no tickets or
transactions in it.
Any suggestions on how to proceed appreciated!

Thanks,
Brian

4

Some more info … did some debugging and it appears that the code dies
here:

     $users->UnLimit();
 }
 $users->{'find_disabled_rows'} = 1;

 my @users;
 foreach my $user ( @{ $users->ItemsArrayRef })  {   <-----  This line

is where it dies. I’m not 100% sure what this line does
my $user_ds;
foreach my $param ( sort keys %$acc, ‘id’ ) {
$user_ds->{$param} = $user->_Value($param)
if ( $user->_Value($param) );
}

Exporting tickets/queues everything else is fine … it’s just the users
that
is giving me a problem.

Robert.

5

No I haven’t actually.

Has anyone other than us had this issue? If I comment out the user export
portion it can export the rest, but that doesn’t help a whole lot.

Robert.From: “Christopher Martinsen” cmartinsen@viatraining.com
To: “Robert Westendorp” rjwsys@uniserve.com
Sent: Wednesday, October 20, 2004 4:41 PM
Subject: Re: [rt-users] Problems with dumpfile-to-rt-3.0

Hello there,

Have you gotten any help on this bug?
This is the one thing that is stalling my conversion to RT3 from RT2.

chris

Some more info … did some debugging and it appears that the code dies
here:

     $users->UnLimit();
 }
 $users->{'find_disabled_rows'} = 1;

 my @users;
 foreach my $user ( @{ $users->ItemsArrayRef })  {   <-----  This

line

is where it dies. I’m not 100% sure what this line does
my $user_ds;
foreach my $param ( sort keys %$acc, ‘id’ ) {
$user_ds->{$param} = $user->_Value($param)
if ( $user->_Value($param) );
}

Exporting tickets/queues everything else is fine … it’s just the users
that
is giving me a problem.

Robert.

----- Original Message -----
From: “Robert Westendorp” rjwsys@uniserve.com
To: rt-devel@lists.bestpractical.com
Sent: Tuesday, October 12, 2004 3:09 PM
Subject: [Rt-devel] Problems with dumpfile-to-rt-3.0

Hi when I run dumpfile-to-rt-3.0 (v1.23) I’m getting reams of this
…
any
ideas?

uCreating user Unnamed user 251198
.[Tue Oct 12 22:08:48 2004] [error]: Could not create a new user -
(/usr/local/rt-3.2.2/lib/RT/User_Overlay.pm:26
0)
Failed to create user for$VAR1 = {
‘CryptedPassword’ => undef,
‘Name’ => ‘Unnamed user 251198’

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