Problems with Custom Fields

I’ve recently installed RT and am trying to get an environment working. I
have created 2 users and custom fields. My problem is I can never see any
of the custom fields anywhere in RT. I’ve applied the C.F.'s to queues,
tickets, and globally. I’ve yet to ever see them appear in the interface
except when looking under Configuration/Custom Fields. syslog has no
errors any more, so what should I do to debug this? I assume it is a
permission problem but I also assumed I would have had at least 1 C.F. to
appear somewhere by now as I’ve tried multiple approaches. I don’t even
see any C.F.'s in the root account either.

Is there some simple list where I can get it working then possibly work
backwards?

I’m using the devel webserver on localhost under ubuntu if it matters.

Le 25/09/2013 � 02:48:02-0500, Brian Bowles a �crit

I’ve recently installed RT and am trying to get an environment working.� I have
created 2 users and custom fields.� My problem is I can never see any of the
custom fields anywhere in RT.� I’ve applied the C.F.'s to queues, tickets, and
globally.� I’ve yet to ever see them appear in the interface except when
looking under Configuration/Custom Fields.� syslog has no errors any more, so
what should I do to debug this?� I assume it is a permission problem but I also
assumed I would have had at least 1 C.F. to appear somewhere by now as I’ve
tried multiple approaches.� I don’t even see any C.F.'s in the root account
either.

Is there some simple list where I can get it working then possibly work
backwards?�

thing to check :

Inside the web interface go to 

    Tools -> configuration -> queue 

    Select you queue

Go to Ticket Custom Fields

    See if you custom field is selected.

After that (in same panel) go to User Right (or Group Right) and give you
all right in General Rights & Staff Rights.

You should now see the custom field inside Ticket Metadata

Not sure that help…but well…I hope…

Regards.

Albert SHIH
DIO b�timent 15
Observatoire de Paris
5 Place Jules Janssen
92195 Meudon Cedex
France
T�l�phone : +33 1 45 07 76 26/+33 6 86 69 95 71
xmpp: jas@obspm.fr
Heure local/Local time:
mer 25 sep 2013 11:08:10 CEST