RT : 3.0.6 FastCGI-version
Apache: 2.0.40
Linux : RedHat 9
I have a kindof strange problem occuring when I’m posting a message containing
the norwegian special characters “æøå”.
After the webserver is restartet, the first post always give correct results.
The second post always encodes the characters wrong. “Test æøå” becomes “test æøå”.
Does anyone know what might cause this? See below for the RT debug-log.
Configuration issue, some perl module issue?
(“make testdeps” reports ok on all perl modules)
Regards,
Ronny Pettersen
from debug rt.log
First post with international characters gives correct encoding (message “test æøå” → “test æøå”):
[Mon Oct 27 09:35:02 2003] [info]: rt-3.0.6-3-68.9.95786969530812@test.com #3/68 - Scrip 7 (/usr/local/rt3/lib/RT/Action/SendEmail.pm:92)
[Mon Oct 27 09:35:02 2003] [debug]: Converting ‘utf-8’ to ‘iso-8859-1’ for text/plain - =?ISO-8859-1?B?W1JULUFOICMzXSBbQ29tbWVudF0gVGVzdCDm+OU=?=
(/usr/local/rt3/lib/RT/I18N.pm:196)[Mon Oct 27 09:35:02 2003] [info]: rt-3.0.6-3-68.9.95786969530812@test.com
No recipients found. Not sending.
(/usr/local/rt3/lib/RT/Action/SendEmail.pm:257)
[Mon Oct 27 09:35:02 2003] [info]: rt-3.0.6-3-68.8.33597934411323@test.com #3/68 - Scrip 8 (/usr/local/rt3/lib/RT/Action/SendEmail.pm:92)
[Mon Oct 27 09:35:02 2003] [debug]: Converting ‘utf-8’ to ‘iso-8859-1’ for text/plain - =?ISO-8859-1?B?W1JULUFOICMzXSBUZXN0IOb45Q==?=
(/usr/local/rt3/lib/RT/I18N.pm:196)
[Mon Oct 27 09:35:03 2003] [info]: rt-3.0.6-3-68.8.33597934411323@test.com
No recipients found. Not sending.
(/usr/local/rt3/lib/RT/Action/SendEmail.pm:257)
Second posting with international characters gives wrong encoding (message “test æøå” → “test æøå”)
[Mon Oct 27 09:35:20 2003] [debug]: Guessed encoding: iso-8859-1 (/usr/local/rt3/lib/RT/I18N.pm:351)
[Mon Oct 27 09:35:21 2003] [debug]: Converting ‘iso-8859-1’ to ‘utf-8’ for text/plain - (/usr/local/rt3/lib/RT/I18N.pm:196)
[Mon Oct 27 09:35:21 2003] [info]: rt-3.0.6-3-69.5.6143501569494@test.com #3/69 - Scrip 7 (/usr/local/rt3/lib/RT/Action/SendEmail.pm:92)
[Mon Oct 27 09:35:21 2003] [debug]: Converting ‘utf-8’ to ‘iso-8859-1’ for text/plain - =?ISO-8859-1?B?W1JULUFOICMzXSBbQ29tbWVudF0gVGVzdCDm+OU=?=
(/usr/local/rt3/lib/RT/I18N.pm:196)
[Mon Oct 27 09:35:21 2003] [info]: rt-3.0.6-3-69.5.6143501569494@test.com
No recipients found. Not sending.
(/usr/local/rt3/lib/RT/Action/SendEmail.pm:257)
[Mon Oct 27 09:35:21 2003] [info]: rt-3.0.6-3-69.14.9025718099913@test.com #3/69 - Scrip 8 (/usr/local/rt3/lib/RT/Action/SendEmail.pm:92)
[Mon Oct 27 09:35:21 2003] [debug]: Converting ‘utf-8’ to ‘iso-8859-1’ for text/plain - =?ISO-8859-1?B?W1JULUFOICMzXSBUZXN0IOb45Q==?=
(/usr/local/rt3/lib/RT/I18N.pm:196)
[Mon Oct 27 09:35:21 2003] [info]: rt-3.0.6-3-69.14.9025718099913@test.com
No recipients found. Not sending.
(/usr/local/rt3/lib/RT/Action/SendEmail.pm:257)
Post without international characters (message “Tesing without int chars”)
Post number 1 and 2 after restart gives the same behaviour
[Mon Oct 27 10:19:44 2003] [debug]: Guessed encoding: ascii (/usr/local/rt3/lib/RT/I18N.pm:351)
[Mon Oct 27 10:19:44 2003] [debug]: Converting ‘ascii’ to ‘utf-8’ for text/plain - (/usr/local/rt3/lib/RT/I18N.pm:196)
[Mon Oct 27 10:19:45 2003] [info]: rt-3.0.6-3-75.19.8192251337203@test.com #3/75 - Scrip 7 (/usr/local/rt3/lib/RT/Action/SendEmail.pm:92)
[Mon Oct 27 10:19:45 2003] [debug]: Converting ‘utf-8’ to ‘iso-8859-1’ for text/plain - =?ISO-8859-1?B?W1JULUFOICMzXSBbQ29tbWVudF0gVGVzdCDm+OU=?=
(/usr/local/rt3/lib/RT/I18N.pm:196)
[Mon Oct 27 10:19:45 2003] [info]: rt-3.0.6-3-75.19.8192251337203@test.com
No recipients found. Not sending.
(/usr/local/rt3/lib/RT/Action/SendEmail.pm:257)
[Mon Oct 27 10:19:45 2003] [info]: rt-3.0.6-3-75.3.56622094384051@test.com #3/75 - Scrip 8 (/usr/local/rt3/lib/RT/Action/SendEmail.pm:92)
[Mon Oct 27 10:19:45 2003] [debug]: Converting ‘utf-8’ to ‘iso-8859-1’ for text/plain - =?ISO-8859-1?B?W1JULUFOICMzXSBUZXN0IOb45Q==?=
(/usr/local/rt3/lib/RT/I18N.pm:196)
[Mon Oct 27 10:19:45 2003] [info]: rt-3.0.6-3-75.3.56622094384051@test.com
No recipients found. Not sending.
(/usr/local/rt3/lib/RT/Action/SendEmail.pm:257)
Short Perl-module list, just in case it would be of any interest:
HTML::Mason - 1.23
HTML::Parser - 3.31
FCGI - 0.67
DBIx::SearchBuilder - 0.92
Storable - 2.08
Locale::Maketext - 1.06
Locale::Maketext::Lexicon - 0.32
mod_perl - 1.9907