Problems with CanonicalizeEmailAddress in RT3

I am on the way to configure RT3 to behave like our “old” RT2 system.

In RT2 we had changed the CanonicalizeEmailAddress subroutine in config.pm
to change email-adresses from domain “inf.fu-berlin.de” to
"mi.fu-berlin.de".

In RT3 - to acchieve the same result - I defined in RT_Siteconfig.pm:

Set($CanonicalizeEmailAddressMatch , ‘inf.fu-berlin.de$’);
Set($CanonicalizeEmailAddressReplace , ‘mi.fu-berlin.de’);

with the effect that pape@inf.fu-berlin.de cannot create tickets in a queue
where pape@mi.fu-berlin.de has rights to create. (I get the “Ticket
creation failed” mail)

I verified that pape@mi.fu-berlin.de can create and pape@inf.fu-berlin.de
cannot create, so I think address canonicalization does not take place.

In a second step I patched lib/RT/User_Overlay.pm directly by copying the
subroutine CanonicalizeEmailAddress from our RT2-configuration into that
file.

I restarted apache afterwards.

But the behavior did not change: pape@mi.fu-berlin.de can create and
pape@inf.fu-berlin.de cannot create.

Did anything change from RT2 to RT3 in the context where
CanonicalizeEmailAddress is called?

Thanks,
Dirk.

Indeed I found that canonicalizeEmailAdress is not called on the
from-adress when new email is received.

The problem is that lib/RT/Interfaces/Email/Auth/MailFrom.pm calls
CurrentUser->LoadFromEmail which is not “overlayed” in the same way as
User->LoadFromEmail is in lib/RT/User_Overlay.pm

I could change the behaviour to the (by me) intended one by patching
lib/RT/Interfaces/Email/Auth/MailFrom.pm to use User->LoadFromEmail instead
of CurrentUser->LoadFromEmail

But then I ran into another error, which is suspect:

RT3 accepts the email as a ticket but also bounces me an error message.

before I write a CurrentUser_Overlay.pm in calling CanoicalizeEmailAddress
in the same way as User::LoadFromEmail I wonder

A) is it an intended change from RT2 to RT3 to not canonicalize
Email-Adresses on receives?
B) if yes, why is it so
C) if no, what is the correct way to eliminate the bug?

Thanks,
Dirk.–On Donnerstag, 10. April 2003 11:14 Uhr +0200 Dirk Pape pape-rt@inf.fu-berlin.de wrote:

I am on the way to configure RT3 to behave like our “old” RT2 system.

In RT2 we had changed the CanonicalizeEmailAddress subroutine in
config.pm to change email-adresses from domain “inf.fu-berlin.de” to
"mi.fu-berlin.de".

In RT3 - to acchieve the same result - I defined in RT_Siteconfig.pm:

Set($CanonicalizeEmailAddressMatch , ‘inf.fu-berlin.de$’);
Set($CanonicalizeEmailAddressReplace , ‘mi.fu-berlin.de’);

with the effect that pape@inf.fu-berlin.de cannot create tickets in a
queue where pape@mi.fu-berlin.de has rights to create. (I get the “Ticket
creation failed” mail)

I verified that pape@mi.fu-berlin.de can create and
pape@inf.fu-berlin.de cannot create, so I think address canonicalization
does not take place.

In a second step I patched lib/RT/User_Overlay.pm directly by copying the
subroutine CanonicalizeEmailAddress from our RT2-configuration into that
file.

I restarted apache afterwards.

But the behavior did not change: pape@mi.fu-berlin.de can create and
pape@inf.fu-berlin.de cannot create.

Did anything change from RT2 to RT3 in the context where
CanonicalizeEmailAddress is called?

Thanks,
Dirk.


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