Problems with autoreply when users cc RT

Nils-Erik_Svangard · May 9, 2005, 8:19am

Hi!
Im using RT3.2.1 and when users cc RT they dont get a autoreply so they
dont know what ticket number they have.
Has anyone had a similar problem, is this solved in more recent versions?
How do I fix it?
/nisse

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Datorcentralen Luelï¿½ tekniska universitet
Name: Nils-Erik Svangï¿½rd e-mail: nisse@dc.ltu.se
Ph: +46-920-49244 URL:http://www.dc.ltu.se
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