Problems upgrading from 2.0.15 to 3.2.x or 3.3.x

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Hello:

I am trying to upgrade RT from 2.0.15 into the 3 train. I am using
the rt2-to-rt3-1.23 script for that purpose.

I have experienced the same errors attempting to move into 3.2.2 and
3.3.11. The movement of the RT2 data into the dump directory finishes
with no errors. However, in attempting to bring that data into the
3.x database, I get the following errors.

uCreating user Unnamed user 763
.[Fri Nov 19 01:23:43 2004] [error]: Could not create a new user -
(/usr/local/rt3.3/lib/RT/User_Overlay.pm:267)
Failed to create user for$VAR1 = {
‘CryptedPassword’ => undef,
‘Name’ => ‘Unnamed user 763’
};

Couldn’t create ticket HASH(0x93e4ce8) $VAR1 = {
‘Requestor’ => [
‘tgregory@tarjema.com’
],
‘Owner’ => undef,
‘LastUpdatedBy’ => undef,
’_RecordTransaction’ => ‘0’,
‘id’ => 1,
‘Queue’ => ‘noc’,
‘Creator’ => undef
};

Basically, there is an error for every import type. It also appears
to munge the user table by importing the users with no password
information and destroying the original users file.

Any help in doing a successful import would be greatly appreciated.

Thanks,

Mike


Michael K. Smith NoaNet
206.219.7116 (work) 866.662.6380 (NOC)
mksmith@noanet.net http://www.noanet.net

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