Problems installing (make install) rt-1.3.70


#1

I received the following error when I attempted to install RT 1.3.0 on RH
7.1. All the dependencies test fine.

RT::Handle=HASH(0x8101ba0) no row id returned on row creation at
/usr/lib/perl5/site_perl/5.6.0/DBIx/SearchBuilder/Handle/mysql.pm line 34.
Creating system user…Could not create user
make: *** [insert] Error 1
[root@nyticket01 rt-1-3-70]#

Everything seems to work until i try to submit a ticket via mail. This
similar error shows up in the rt logfile when an e-mail is received.

RT::Handle=HASH(0x8100008) no row id returned on row creation at
/usr/lib/perl5/site_perl/5.6.0/DBIx/SearchBuilder/Handle/mysql.pm line 34,
line 16.
RT::Ticket=HASH(0x87c6ca8) ->Create couldn’t set EffectiveId: No value sent
to _Set!

RT::Handle=HASH(0x8100008) no row id returned on row creation at
/usr/lib/perl5/site_perl/5.6.0/DBIx/SearchBuilder/Handle/mysql.pm line 34,
line 16.
RT::Transaction->Create couldn’t, as you didn’t specify a ticket idUse of
uninitialized value in concatenation (.) at /opt/rt2/lib/RT/Ticket.pm line
316, line 16.
Ticket couldn’t be created: Use of uninitialized value in numeric eq (==) at
/etc/smrsh/rt-mailgate line 183, line 16.
Use of uninitialized value in join at
/usr/lib/perl5/site_perl/5.6.0/Log/Dispatch.pm line 23, line 16.
Use of uninitialized value in concatenation (.) at /etc/smrsh/rt-mailgate
line 440, line 16.
Use of uninitialized value in concatenation (.) at /etc/smrsh/rt-mailgate
line 189.
Use of uninitialized value in concatenation (.) at /etc/smrsh/rt-mailgate
line 189.
Use of uninitialized value in concatenation (.) at /etc/smrsh/rt-mailgate
line 189.
Create failed: / /

Any ideas are greatly appreciated. Thanks.

Eric Mandel

Enabling media companies to build powerful new businesses on the Internet.

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#2

I’ve seen this before. It was the result of a bad DBD::Mysql or DBI install.
you should probably reinstall those modules. Generally, I’ve seen folks
get burned by perl modules installed by RPM oh… about every 20 minutes for
the past year :wink:

    -jOn Tue, May 08, 2001 at 06:22:43PM -0400, Eric Mandel wrote:

I received the following error when I attempted to install RT 1.3.0 on RH
7.1. All the dependencies test fine.

RT::Handle=HASH(0x8101ba0) no row id returned on row creation at
/usr/lib/perl5/site_perl/5.6.0/DBIx/SearchBuilder/Handle/mysql.pm line 34.
Creating system user…Could not create user
make: *** [insert] Error 1
[root@nyticket01 rt-1-3-70]#

Everything seems to work until i try to submit a ticket via mail. This
similar error shows up in the rt logfile when an e-mail is received.

RT::Handle=HASH(0x8100008) no row id returned on row creation at
/usr/lib/perl5/site_perl/5.6.0/DBIx/SearchBuilder/Handle/mysql.pm line 34,
line 16.
RT::Ticket=HASH(0x87c6ca8) ->Create couldn’t set EffectiveId: No value sent
to _Set!

RT::Handle=HASH(0x8100008) no row id returned on row creation at
/usr/lib/perl5/site_perl/5.6.0/DBIx/SearchBuilder/Handle/mysql.pm line 34,
line 16.
RT::Transaction->Create couldn’t, as you didn’t specify a ticket idUse of
uninitialized value in concatenation (.) at /opt/rt2/lib/RT/Ticket.pm line
316, line 16.
Ticket couldn’t be created: Use of uninitialized value in numeric eq (==) at
/etc/smrsh/rt-mailgate line 183, line 16.
Use of uninitialized value in join at
/usr/lib/perl5/site_perl/5.6.0/Log/Dispatch.pm line 23, line 16.
Use of uninitialized value in concatenation (.) at /etc/smrsh/rt-mailgate
line 440, line 16.
Use of uninitialized value in concatenation (.) at /etc/smrsh/rt-mailgate
line 189.
Use of uninitialized value in concatenation (.) at /etc/smrsh/rt-mailgate
line 189.
Use of uninitialized value in concatenation (.) at /etc/smrsh/rt-mailgate
line 189.
Create failed: / /

Any ideas are greatly appreciated. Thanks.

Eric Mandel

Enabling media companies to build powerful new businesses on the Internet.

This message may contain confidential and/or privileged information.
If you are not the addressee or authorized to receive this for the
addressee, you must not use, copy, disclose or take any action based on this
message or any information herein. If you have received this message in
error, please advise the sender immediately by reply e-mail and delete this
message. Thank you for your cooperation.


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