Problems creating tickets in command line

RT Users
1

Hi!
I’m using RT2. When I try to create a new ticket, using the following
command:
./rt --create --subject=‘teste comando’ --requestors=3 --queue=19

where 3 is the root userid and 19 my queueid.
I get the following result:

No $EDITOR variable defined
No permission to create tickets in the queue ‘’.

Have you got an idea of what’s happening and how can I solve this problem?
Thanks in advance!
Mariana Lopes

smime.p7s (4.68 KB)

2

Hi!
I’m using RT2. When I try to create a new ticket, using the following
command:
./rt --create --subject=‘teste comando’ --requestors=3 --queue=19

where 3 is the root userid and 19 my queueid.

I think you want to be using the actual Names and not their internal
ids.

Request Tracker... So much more than a help desk — Best Practical Solutions – Trouble Ticketing. Free.

3

Hi all.On 5 Dec 2003 at 17:19, Jesse Vincent wrote:

On Fri, Dec 05, 2003 at 05:01:04PM +0000, Mariana Martins Lopes wrote:

Hi! > I’m using RT2. When I try to create a new ticket, using the
following > command: > ./rt --create --subject=‘teste comando’
–requestors=3 --queue=19 > > where 3 is the root userid and 19 my
queueid.

I think you want to be using the actual Names and not their internal
ids.

I think you have to use the correct Email-Adress or the unix-Username
for --requestors. For --queue you have to use the id. I don’t know
why, but you have to set $EDITOR=/usr/bin/vi (or any other Editor)
even if you don’t edit tickets manually.

I solved that once, but haven’t got access to the solution anymore
because i changed employers.
Bye for now,
Bis denne,
Joerg