It worked perfectly. I stopped apache, restarted it and it worked
great. Thanks for your help. Hope you have a nice trip this weekend.
Customer Care EngineerFrom: Jesse [mailto:firstname.lastname@example.org]
Sent: Tuesday, May 22, 2001 7:40 PM
To: Liu, Michael
Subject: Re: [rt-users] Problems creating replies or comments with web
Are you upgrading from a previous install of RT? Sometimes
HTML::Mason caches older versions of html templates…and this was a
bug in other recent versions of RT. Also, if you haven’t fully stopped
and started apache, you won’t have the latest version of RT running.
apachectl restart doesn’t properly reload mod_perl apps.
I’ve been having problems sending replies or adding comments through
the web UI. Using e-mail and the rt-mailgate, they work fine. But trying
to use the Reply and Comment links, they don’t even seem to be recording
transaction. So for instance, I click the Reply link, and it brings up
Update.html page. I fill in the body, then hit the Submit button. I then
get re-directed back to the Display.html page, but there’s no history of
having submitted a response. Same thing happens for comments.
I’m running RT 1.3.78, DBIx::SearchBuilder 0.33, and mysql 3.23.36.
Thanks for your help.
Customer Care Engineer
rt-users mailing list
jesse reed vincent – email@example.com – firstname.lastname@example.org
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“Bother,” said Pooh, “Eeyore, ready two photon torpedoes and lock
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