I am needing to change the name of my RT instance from domain.tld to
rt.domain.tld. As I understand it, it’s not as easy as just changing
the $Organization config variable in RT_SiteConfig.pm. I only found
one reference to how to do this, but it refers to 3.6.x
(http://requesttracker.wikia.com/wiki/RenameInstance). The information
on this page is also not consistent with the issue that I’m
experiencing as a result of changing that variable.
My $Organization has always been set to domain.tld while $WebBaseURL
has always been rt.domain.tld. $CorrespondAddress and $CommentAddress
have been email@example.com and firstname.lastname@example.org. Also, when an
auto-reply is generated by RT, it would use domain.tld in both the
From: and Reply-To: addresses.
I need to change all of this to rt.domain.tld. Changing $Organization
does change the auto-reply and Reply-To: addresses accordingly. But it
breaks the MyReminders functionality on the Home page. (This is where
my situation differs from the wiki link above.)
My RT version is 3.8.8. Is there something else that needs to be done
in order to make the changes that I described?
Sorry, two different issues.
I’m just trying to change the $Organization variable as described
above. I’m NOT trying to changing the site name.