Problems after upgrading to 3.0.5

Hi everybody,

we upgraded to 3.0.5 today and everything seemed to work fine. But than
I worked out, that there are no more templates in the system and as a
result of this, no answers are generated for our customers.

I did the database-update which restulted in the following output:

–schnipp–
Creating queues…(Error: Queue already exists)0.done.
Creating ScripActions…18.done.
Creating templates…18.done.
Creating scrips…(Error: Template not found)
(Error: Template not found)
(Error: Template not found)
(Error: Template not found)
(Error: Template not found)
(Error: Template not found)
(Error: Template not found)
(Error: Template not found)
(Error: Template not found)
56.(Error: Template not found)
(Error: Template not found)
(Error: Template not found)
done.
–schnapp–

But if I look into the database directly all templates are existing in the
table “Templates” as they should be. Any help is appreciated!

Thx in advance!

-christian

But if I look into the database directly all templates are existing
in the table “Templates” as they should be. Any help is appreciated!

I am sorry, the templates are missing in mysql as well. There are only
the templates for RTIR and Approval in the db.

What is the best way to restore the templates or are they stored in any
of the installation files?!

-christian

rt-3-0-5/sbin/rt-setup-database
RT-User wrote: