Problems after modifying search "unowned tickets"

RT Users
1

Hello dear list,

I’ve the problem, that the tickets shown in
“XX newest unowned tickets” on the frontpage are not clickable anymore.

Using RT 3.6.1 on freebsd/ports.

What I did that it happened that way:

  • I logged in as superuser and wanted not to see the windows queue;
    So I hit “edit” next to “XX newest unowned tickets”,
    followed to “Search - Unowned Tickets” and added
    “AND Queue != ‘windows’”. I saved the search as
    “[_1] newest unowned tickets”

  • After I recognized that this is a global change, I tried to revert it
    by simply deleting the additional condition. The list was intact after
    that, but nothing is clickable on the “unowned tickets” list since
    then.

  • Also, if I click the link on the topic “XX newest unowned tickets” the
    search result is again not clickable.

  • I tried to fix it through changing the display columns in the search,
    but that did not work

  • Then I found and followed the description in
    Request Tracker Wiki,
    section “Problems”. The result is:

    • other users now have a take button
    • I don’t have that

  • What I would like to have is simply the situation it was before doing
    any change to the search.

  • Can I
    a) restore the original search somehow?
    b) reset my personal view, so that it is not different from others?
    c) reset the “Display Columns” section in the search, so it is as
    before?

I though perhaps there is a ‘reset’ button, but did not locate it.

Now I understand why most people do not recommend to work as
superuser…

Thanks for any hint!

Nico

Think about Free and Open Source Software (FOSS).
http://nico.schottelius.org/documentations/foss/the-term-foss/

PGP: BFE4 C736 ABE5 406F 8F42 F7CF B8BE F92A 9885 188C

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2

I just upgraded to 3.6.3 (so far no problems) and tried the

“Reset to default” button in Prefs->RT at a glance, which does not
change anything.

I was told that there should also be such a button below
Conf->Global->Rt at a glance, but there it is non-existent.

So situation unchanged, still waiting for any hint, whether
an update or something to the db could repair it.

Nico -telmich- Schottelius [Tue, Mar 27, 2007 at 11:09:12AM +0200]:

Hello dear list,

I’ve the problem, that the tickets shown in
“XX newest unowned tickets” on the frontpage are not clickable anymore.

Using RT 3.6.1 on freebsd/ports.

What I did that it happened that way:

  • I logged in as superuser and wanted not to see the windows queue;
    So I hit “edit” next to “XX newest unowned tickets”,
    followed to “Search - Unowned Tickets” and added
    “AND Queue != ‘windows’”. I saved the search as
    “[_1] newest unowned tickets”

  • After I recognized that this is a global change, I tried to revert it
    by simply deleting the additional condition. The list was intact after
    that, but nothing is clickable on the “unowned tickets” list since
    then.

  • Also, if I click the link on the topic “XX newest unowned tickets” the
    search result is again not clickable.

  • I tried to fix it through changing the display columns in the search,
    but that did not work

  • Then I found and followed the description in
    Request Tracker Wiki,
    section “Problems”. The result is:

    • other users now have a take button
    • I don’t have that

  • What I would like to have is simply the situation it was before doing
    any change to the search.

  • Can I
    a) restore the original search somehow?
    b) reset my personal view, so that it is not different from others?
    c) reset the “Display Columns” section in the search, so it is as
    before?

I though perhaps there is a ‘reset’ button, but did not locate it.

Now I understand why most people do not recommend to work as
superuser…

Thanks for any hint!

Nico

–
Think about Free and Open Source Software (FOSS).
http://nico.schottelius.org/documentations/foss/the-term-foss/

PGP: BFE4 C736 ABE5 406F 8F42 F7CF B8BE F92A 9885 188C

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Think about Free and Open Source Software (FOSS).
http://nico.schottelius.org/documentations/foss/the-term-foss/

PGP: BFE4 C736 ABE5 406F 8F42 F7CF B8BE F92A 9885 188C

signature.asc (189 Bytes)

3

Hello,

same happend to me.
Look into /etc/initialdata and search for ‘# Predefined searches’ an there you find the default searchs.

Chris