Problems after 3.4.1 upgrade

Hello,

I recently upgraded RT to 3.4.1 and I am having problems:

  1. I can’t add users
  2. I can’t open or close tickets.

These actions result in the following error message

error: Can’t call method “new” without a package or object
reference at /opt/rt3/lib/RT/Transaction_Overlay.pm line 910.
context:

906: }
907:
908: sub Object {
909: my $self = shift;
910: my $Object = $self->__Value(‘ObjectType’)->new($self->CurrentUser);
911: $Object->Load($self->__Value(‘ObjectId’));
912: return($Object);
913: }
914:

code stack: /opt/rt3/lib/RT/Transaction_Overlay.pm:910
/opt/rt3/lib/RT/Transaction_Overlay.pm:881
/opt/rt3/lib/RT/Transaction_Overlay.pm:865
/opt/rt3/lib/RT/Transaction_Overlay.pm:485
/opt/rt3/lib/RT/User_Overlay.pm:1623
/usr/local/perl-5.8.6/lib/site_perl/5.8.6/DBIx/SearchBuilder/Record.pm:436
/opt/rt3/lib/RT/Record.pm:873
/opt/rt3/lib/RT/Interface/Web.pm:934
/opt/rt3/share/html/Admin/Users/Modify.html:327
/opt/rt3/share/html/Admin/autohandler:47
/opt/rt3/share/html/autohandler:215

When I click on “Raw Error”

this is what I get:

System error
error: Can’t call method “new” without a package or object reference
at /opt/rt3/lib/RT/Transaction_Overlay.pm line 910.
context:

906: }
907:
908: sub Object {
909: my $self = shift;
910: my $Object = $self->__Value(‘ObjectType’)->new($self->CurrentUser);
911: $Object->Load($self->__Value(‘ObjectId’));
912: return($Object);
913: }
914:

code stack: /opt/rt3/lib/RT/Transaction_Overlay.pm:910
/opt/rt3/lib/RT/Transaction_Overlay.pm:881
/opt/rt3/lib/RT/Transaction_Overlay.pm:865
/opt/rt3/lib/RT/Transaction_Overlay.pm:485
/opt/rt3/lib/RT/User_Overlay.pm:1623
/usr/local/perl-5.8.6/lib/site_perl/5.8.6/DBIx/SearchBuilder/Record.pm:436
/opt/rt3/lib/RT/Record.pm:873
/opt/rt3/lib/RT/Interface/Web.pm:934
/opt/rt3/share/html/Admin/Users/Modify.html:327
/opt/rt3/share/html/Admin/autohandler:47
/opt/rt3/share/html/autohandler:215
raw error

Can’t call method “new” without a package or object reference at
/opt/rt3/lib/RT/Transaction_Overlay.pm line 910.

Trace begun at /usr/local/perl-5.8.6/lib/site_perl/5.8.6/HTML/Mason/Exceptions.pm
line 131
HTML::Mason::Exceptions::rethrow_exception(‘Can’t call method "new"
without a package or object reference at
/opt/rt3/lib/RT/Transaction_Overlay.pm line 910.^J’) called at
/opt/rt3/lib/RT/Transaction_Overlay.pm line 910
RT::Transaction::Object(‘RT::Transaction=HASH(0x9910064)’) called at
/opt/rt3/lib/RT/Transaction_Overlay.pm line 881
RT::Transaction::TicketObj(‘RT::Transaction=HASH(0x9910064)’) called
at /opt/rt3/lib/RT/Transaction_Overlay.pm line 865
RT::Transaction::CurrentUserHasRight(‘RT::Transaction=HASH(0x9910064)’,
‘ShowTicket’) called at /opt/rt3/lib/RT/Transaction_Overlay.pm line
485
RT::Transaction::Description(‘RT::Transaction=HASH(0x9910064)’) called
at /opt/rt3/lib/RT/User_Overlay.pm line 1623
RT::User::_Set(‘RT::User=HASH(0x9781304)’, ‘Field’,
‘FreeformContactInfo’, ‘Value’, ‘Pimp^J’) called at
/usr/local/perl-5.8.6/lib/site_perl/5.8.6/DBIx/SearchBuilder/Record.pm
line 436
DBIx::SearchBuilder::Record::AUTOLOAD(‘RT::User=HASH(0x9781304)’,
‘Pimp^J’) called at /opt/rt3/lib/RT/Record.pm line 873
RT::Record::Update(‘RT::User=HASH(0x9781304)’, ‘AttributesRef’,
‘ARRAY(0x9bea730)’, ‘ARGSRef’, ‘HASH(0x9bdeb4c)’, ‘AttributePrefix’,
undef) called at /opt/rt3/lib/RT/Interface/Web.pm line 934
HTML::Mason::Commands::UpdateRecordObject(‘AttributesRef’,
‘ARRAY(0x9bea730)’, ‘Object’, ‘RT::User=HASH(0x9781304)’, ‘ARGSRef’,
‘HASH(0x9bdeb4c)’) called at
/opt/rt3/share/html/Admin/Users/Modify.html line 327
HTML::Mason::Commands::ANON(‘Comments’, ‘’, ‘NickName’, ‘’,
‘Address2’, ‘’, ‘Privileged’, 1, ‘FreeformContactInfo’, ‘Pimp^M^J’,
‘City’, ‘’, ‘RealName’, ‘Daniel Corbe’, ‘State’, ‘’, ‘EmailAddress’,
‘dcorbe@voipinc.com’, ‘MobilePhone’, ‘’, ‘WorkPhone’, ‘’, ‘Zip’, ‘’,
‘id’, ‘new’, ‘PagerPhone’, ‘’, ‘Organization’, ‘’, ‘SetPrivileged’, 1,
‘Pass2’, ‘5P4nkm3’, ‘SetEnabled’, 1, ‘Enabled’, 1, ‘Pass1’, ‘5P4nkm3’,
‘Lang’, ‘’, ‘Gecos’, ‘dcorbe’, ‘HomePhone’, ‘’, ‘Country’, ‘’,
‘Address1’, ‘’, ‘Name’, ‘dcorbe’, ‘Comments’, ‘’, ‘NickName’, ‘’,
‘Address2’, ‘’, ‘Privileged’, 1, ‘FreeformContactInfo’, ‘Pimp^M^J’,
‘City’, ‘’, ‘RealName’, ‘Daniel Corbe’, ‘State’, ‘’, ‘EmailAddress’,
‘dcorbe@voipinc.com’, ‘MobilePhone’, ‘’, ‘WorkPhone’, ‘’, ‘Zip’, ‘’,
‘id’, ‘new’, ‘PagerPhone’, ‘’, ‘Organization’, ‘’, ‘SetPrivileged’, 1,
‘Pass2’, ‘5P4nkm3’, ‘SetEnabled’, 1, ‘Enabled’, 1, ‘Pass1’, ‘5P4nkm3’,
‘Lang’, ‘’, ‘Gecos’, ‘dcorbe’, ‘HomePhone’, ‘’, ‘Country’, ‘’,
‘Address1’, ‘’, ‘Name’, ‘dcorbe’, ‘NickName’, ‘’, ‘Comments’, ‘’,
‘Address2’, ‘’, ‘FreeformContactInfo’, ‘Pimp^M^J’, ‘Privileged’, 1,
‘RealName’, ‘Daniel Corbe’, ‘City’, ‘’, ‘EmailAddress’,
‘dcorbe@voipinc.com’, ‘State’, ‘’, ‘MobilePhone’, ‘’, ‘Zip’, ‘’,
‘WorkPhone’, ‘’, ‘id’, ‘new’, ‘SetPrivileged’, 1, ‘Organization’, ‘’,
‘PagerPhone’, ‘’, ‘Pass2’, ‘5P4nkm3’, ‘SetEnabled’, 1, ‘Pass1’,
‘5P4nkm3’, ‘Enabled’, 1, ‘Lang’, ‘’, ‘Gecos’, ‘dcorbe’, ‘Country’, ‘’,
‘HomePhone’, ‘’, ‘Address1’, ‘’, ‘Name’, ‘dcorbe’) called at
/usr/local/perl-5.8.6/lib/site_perl/5.8.6/HTML/Mason/Component.pm line
136
HTML::Mason::Component::run(‘HTML::Mason::Component::FileBased=HASH(0x9d647e4)’,
‘Comments’, ‘’, ‘NickName’, ‘’, ‘Address2’, ‘’, ‘Privileged’, 1,
‘FreeformContactInfo’, ‘Pimp^M^J’, ‘City’, ‘’, ‘RealName’, ‘Daniel
Corbe’, ‘State’, ‘’, ‘EmailAddress’, ‘dcorbe@voipinc.com’,
‘MobilePhone’, ‘’, ‘WorkPhone’, ‘’, ‘Zip’, ‘’, ‘id’, ‘new’,
‘PagerPhone’, ‘’, ‘Organization’, ‘’, ‘SetPrivileged’, 1, ‘Pass2’,
‘5P4nkm3’, ‘SetEnabled’, 1, ‘Enabled’, 1, ‘Pass1’, ‘5P4nkm3’, ‘Lang’,
’’, ‘Gecos’, ‘dcorbe’, ‘HomePhone’, ‘’, ‘Country’, ‘’, ‘Address1’, ‘’,
‘Name’, ‘dcorbe’, ‘Comments’, ‘’, ‘NickName’, ‘’, ‘Address2’, ‘’,
‘Privileged’, 1, ‘FreeformContactInfo’, ‘Pimp^M^J’, ‘City’, ‘’,
‘RealName’, ‘Daniel Corbe’, ‘State’, ‘’, ‘EmailAddress’,
‘dcorbe@voipinc.com’, ‘MobilePhone’, ‘’, ‘WorkPhone’, ‘’, ‘Zip’, ‘’,
‘id’, ‘new’, ‘PagerPhone’, ‘’, ‘Organization’, ‘’, ‘SetPrivileged’, 1,
‘Pass2’, ‘5P4nkm3’, ‘SetEnabled’, 1, ‘Enabled’, 1, ‘Pass1’, ‘5P4nkm3’,
‘Lang’, ‘’, ‘Gecos’, ‘dcorbe’, ‘HomePhone’, ‘’, ‘Country’, ‘’,
‘Address1’, ‘’, ‘Name’, ‘dcorbe’, ‘NickName’, ‘’, ‘Comments’, ‘’,
‘Address2’, ‘’, ‘FreeformContactInfo’, ‘Pimp^M^J’, ‘Privileged’, 1,
‘RealName’, ‘Daniel Corbe’, ‘City’, ‘’, ‘EmailAddress’,
‘dcorbe@voipinc.com’, ‘State’, ‘’, ‘MobilePhone’, ‘’, ‘Zip’, ‘’,
‘WorkPhone’, ‘’, ‘id’, ‘new’, ‘SetPrivileged’, 1, ‘Organization’, ‘’,
‘PagerPhone’, ‘’, ‘Pass2’, ‘5P4nkm3’, ‘SetEnabled’, 1, ‘Pass1’,
‘5P4nkm3’, ‘Enabled’, 1, ‘Lang’, ‘’, ‘Gecos’, ‘dcorbe’, ‘Country’, ‘’,
‘HomePhone’, ‘’, ‘Address1’, ‘’, ‘Name’, ‘dcorbe’) called at
/usr/local/perl-5.8.6/lib/site_perl/5.8.6/HTML/Mason/Request.pm line
1074
eval {…} at /usr/local/perl-5.8.6/lib/site_perl/5.8.6/HTML/Mason/Request.pm
line 1068
HTML::Mason::Request::comp(undef, undef, ‘Comments’, ‘’, ‘NickName’,
’’, ‘Address2’, ‘’, ‘Privileged’, 1, ‘FreeformContactInfo’,
‘Pimp^M^J’, ‘City’, ‘’, ‘RealName’, ‘Daniel Corbe’, ‘State’, ‘’,
‘EmailAddress’, ‘dcorbe@voipinc.com’, ‘MobilePhone’, ‘’, ‘WorkPhone’,
’’, ‘Zip’, ‘’, ‘id’, ‘new’, ‘PagerPhone’, ‘’, ‘Organization’, ‘’,
‘SetPrivileged’, 1, ‘Pass2’, ‘5P4nkm3’, ‘SetEnabled’, 1, ‘Enabled’, 1,
‘Pass1’, ‘5P4nkm3’, ‘Lang’, ‘’, ‘Gecos’, ‘dcorbe’, ‘HomePhone’, ‘’,
‘Country’, ‘’, ‘Address1’, ‘’, ‘Name’, ‘dcorbe’, ‘Comments’, ‘’,
‘NickName’, ‘’, ‘Address2’, ‘’, ‘Privileged’, 1,
‘FreeformContactInfo’, ‘Pimp^M^J’, ‘City’, ‘’, ‘RealName’, ‘Daniel
Corbe’, ‘State’, ‘’, ‘EmailAddress’, ‘dcorbe@voipinc.com’,
‘MobilePhone’, ‘’, ‘WorkPhone’, ‘’, ‘Zip’, ‘’, ‘id’, ‘new’,
‘PagerPhone’, ‘’, ‘Organization’, ‘’, ‘SetPrivileged’, 1, ‘Pass2’,
‘5P4nkm3’, ‘SetEnabled’, 1, ‘Enabled’, 1, ‘Pass1’, ‘5P4nkm3’, ‘Lang’,
’’, ‘Gecos’, ‘dcorbe’, ‘HomePhone’, ‘’, ‘Country’, ‘’, ‘Address1’, ‘’,
‘Name’, ‘dcorbe’, ‘NickName’, ‘’, ‘Comments’, ‘’, ‘Address2’, ‘’,
‘FreeformContactInfo’, ‘Pimp^M^J’, ‘Privileged’, 1, ‘RealName’,
‘Daniel Corbe’, ‘City’, ‘’, ‘EmailAddress’, ‘dcorbe@voipinc.com’,
‘State’, ‘’, ‘MobilePhone’, ‘’, ‘Zip’, ‘’, ‘WorkPhone’, ‘’, ‘id’,
‘new’, ‘SetPrivileged’, 1, ‘Organization’, ‘’, ‘PagerPhone’, ‘’,
‘Pass2’, ‘5P4nkm3’, ‘SetEnabled’, 1, ‘Pass1’, ‘5P4nkm3’, ‘Enabled’, 1,
‘Lang’, ‘’, ‘Gecos’, ‘dcorbe’, ‘Country’, ‘’, ‘HomePhone’, ‘’,
‘Address1’, ‘’, ‘Name’, ‘dcorbe’) called at
/usr/local/perl-5.8.6/lib/site_perl/5.8.6/HTML/Mason/Request.pm line
760
HTML::Mason::Request::call_next(‘HTML::Mason::Request::ApacheHandler=HASH(0x97f30e4)’,
‘NickName’, ‘’, ‘Comments’, ‘’, ‘Address2’, ‘’, ‘FreeformContactInfo’,
‘Pimp^M^J’, ‘Privileged’, 1, ‘RealName’, ‘Daniel Corbe’, ‘City’, ‘’,
‘EmailAddress’, ‘dcorbe@voipinc.com’, ‘State’, ‘’, ‘MobilePhone’, ‘’,
‘Zip’, ‘’, ‘WorkPhone’, ‘’, ‘id’, ‘new’, ‘SetPrivileged’, 1,
‘Organization’, ‘’, ‘PagerPhone’, ‘’, ‘Pass2’, ‘5P4nkm3’,
‘SetEnabled’, 1, ‘Pass1’, ‘5P4nkm3’, ‘Enabled’, 1, ‘Lang’, ‘’,
‘Gecos’, ‘dcorbe’, ‘Country’, ‘’, ‘HomePhone’, ‘’, ‘Address1’, ‘’,
‘Name’, ‘dcorbe’) called at /opt/rt3/share/html/Admin/autohandler line
47
HTML::Mason::Commands::ANON(‘Comments’, ‘’, ‘NickName’, ‘’,
‘Address2’, ‘’, ‘Privileged’, 1, ‘FreeformContactInfo’, ‘Pimp^M^J’,
‘City’, ‘’, ‘RealName’, ‘Daniel Corbe’, ‘State’, ‘’, ‘EmailAddress’,
‘dcorbe@voipinc.com’, ‘MobilePhone’, ‘’, ‘WorkPhone’, ‘’, ‘Zip’, ‘’,
‘id’, ‘new’, ‘PagerPhone’, ‘’, ‘Organization’, ‘’, ‘SetPrivileged’, 1,
‘Pass2’, ‘5P4nkm3’, ‘SetEnabled’, 1, ‘Enabled’, 1, ‘Pass1’, ‘5P4nkm3’,
‘Lang’, ‘’, ‘Gecos’, ‘dcorbe’, ‘HomePhone’, ‘’, ‘Country’, ‘’,
‘Address1’, ‘’, ‘Name’, ‘dcorbe’, ‘Comments’, ‘’, ‘NickName’, ‘’,
‘Address2’, ‘’, ‘Privileged’, 1, ‘FreeformContactInfo’, ‘Pimp^M^J’,
‘City’, ‘’, ‘RealName’, ‘Daniel Corbe’, ‘State’, ‘’, ‘EmailAddress’,
‘dcorbe@voipinc.com’, ‘MobilePhone’, ‘’, ‘WorkPhone’, ‘’, ‘Zip’, ‘’,
‘id’, ‘new’, ‘PagerPhone’, ‘’, ‘Organization’, ‘’, ‘SetPrivileged’, 1,
‘Pass2’, ‘5P4nkm3’, ‘SetEnabled’, 1, ‘Enabled’, 1, ‘Pass1’, ‘5P4nkm3’,
‘Lang’, ‘’, ‘Gecos’, ‘dcorbe’, ‘HomePhone’, ‘’, ‘Country’, ‘’,
‘Address1’, ‘’, ‘Name’, ‘dcorbe’) called at
/usr/local/perl-5.8.6/lib/site_perl/5.8.6/HTML/Mason/Component.pm line
136
HTML::Mason::Component::run(‘HTML::Mason::Component::FileBased=HASH(0x9778e98)’,
‘Comments’, ‘’, ‘NickName’, ‘’, ‘Address2’, ‘’, ‘Privileged’, 1,
‘FreeformContactInfo’, ‘Pimp^M^J’, ‘City’, ‘’, ‘RealName’, ‘Daniel
Corbe’, ‘State’, ‘’, ‘EmailAddress’, ‘dcorbe@voipinc.com’,
‘MobilePhone’, ‘’, ‘WorkPhone’, ‘’, ‘Zip’, ‘’, ‘id’, ‘new’,
‘PagerPhone’, ‘’, ‘Organization’, ‘’, ‘SetPrivileged’, 1, ‘Pass2’,
‘5P4nkm3’, ‘SetEnabled’, 1, ‘Enabled’, 1, ‘Pass1’, ‘5P4nkm3’, ‘Lang’,
’’, ‘Gecos’, ‘dcorbe’, ‘HomePhone’, ‘’, ‘Country’, ‘’, ‘Address1’, ‘’,
‘Name’, ‘dcorbe’, ‘Comments’, ‘’, ‘NickName’, ‘’, ‘Address2’, ‘’,
‘Privileged’, 1, ‘FreeformContactInfo’, ‘Pimp^M^J’, ‘City’, ‘’,
‘RealName’, ‘Daniel Corbe’, ‘State’, ‘’, ‘EmailAddress’,
‘dcorbe@voipinc.com’, ‘MobilePhone’, ‘’, ‘WorkPhone’, ‘’, ‘Zip’, ‘’,
‘id’, ‘new’, ‘PagerPhone’, ‘’, ‘Organization’, ‘’, ‘SetPrivileged’, 1,
‘Pass2’, ‘5P4nkm3’, ‘SetEnabled’, 1, ‘Enabled’, 1, ‘Pass1’, ‘5P4nkm3’,
‘Lang’, ‘’, ‘Gecos’, ‘dcorbe’, ‘HomePhone’, ‘’, ‘Country’, ‘’,
‘Address1’, ‘’, ‘Name’, ‘dcorbe’) called at
/usr/local/perl-5.8.6/lib/site_perl/5.8.6/HTML/Mason/Request.pm line
1074
eval {…} at /usr/local/perl-5.8.6/lib/site_perl/5.8.6/HTML/Mason/Request.pm
line 1068
HTML::Mason::Request::comp(undef, undef, ‘Comments’, ‘’, ‘NickName’,
’’, ‘Address2’, ‘’, ‘Privileged’, 1, ‘FreeformContactInfo’,
‘Pimp^M^J’, ‘City’, ‘’, ‘RealName’, ‘Daniel Corbe’, ‘State’, ‘’,
‘EmailAddress’, ‘dcorbe@voipinc.com’, ‘MobilePhone’, ‘’, ‘WorkPhone’,
’’, ‘Zip’, ‘’, ‘id’, ‘new’, ‘PagerPhone’, ‘’, ‘Organization’, ‘’,
‘SetPrivileged’, 1, ‘Pass2’, ‘5P4nkm3’, ‘SetEnabled’, 1, ‘Enabled’, 1,
‘Pass1’, ‘5P4nkm3’, ‘Lang’, ‘’, ‘Gecos’, ‘dcorbe’, ‘HomePhone’, ‘’,
‘Country’, ‘’, ‘Address1’, ‘’, ‘Name’, ‘dcorbe’, ‘Comments’, ‘’,
‘NickName’, ‘’, ‘Address2’, ‘’, ‘Privileged’, 1,
‘FreeformContactInfo’, ‘Pimp^M^J’, ‘City’, ‘’, ‘RealName’, ‘Daniel
Corbe’, ‘State’, ‘’, ‘EmailAddress’, ‘dcorbe@voipinc.com’,
‘MobilePhone’, ‘’, ‘WorkPhone’, ‘’, ‘Zip’, ‘’, ‘id’, ‘new’,
‘PagerPhone’, ‘’, ‘Organization’, ‘’, ‘SetPrivileged’, 1, ‘Pass2’,
‘5P4nkm3’, ‘SetEnabled’, 1, ‘Enabled’, 1, ‘Pass1’, ‘5P4nkm3’, ‘Lang’,
’’, ‘Gecos’, ‘dcorbe’, ‘HomePhone’, ‘’, ‘Country’, ‘’, ‘Address1’, ‘’,
‘Name’, ‘dcorbe’) called at
/usr/local/perl-5.8.6/lib/site_perl/5.8.6/HTML/Mason/Request.pm line
760
HTML::Mason::Request::call_next(‘HTML::Mason::Request::ApacheHandler=HASH(0x97f30e4)’,
‘Comments’, ‘’, ‘NickName’, ‘’, ‘Address2’, ‘’, ‘Privileged’, 1,
‘FreeformContactInfo’, ‘Pimp^M^J’, ‘City’, ‘’, ‘RealName’, ‘Daniel
Corbe’, ‘State’, ‘’, ‘EmailAddress’, ‘dcorbe@voipinc.com’,
‘MobilePhone’, ‘’, ‘WorkPhone’, ‘’, ‘Zip’, ‘’, ‘id’, ‘new’,
‘PagerPhone’, ‘’, ‘Organization’, ‘’, ‘SetPrivileged’, 1, ‘Pass2’,
‘5P4nkm3’, ‘SetEnabled’, 1, ‘Enabled’, 1, ‘Pass1’, ‘5P4nkm3’, ‘Lang’,
’’, ‘Gecos’, ‘dcorbe’, ‘HomePhone’, ‘’, ‘Country’, ‘’, ‘Address1’, ‘’,
‘Name’, ‘dcorbe’) called at /opt/rt3/share/html/autohandler line 215
HTML::Mason::Commands::ANON(‘Comments’, ‘’, ‘NickName’, ‘’,
‘Address2’, ‘’, ‘Privileged’, 1, ‘FreeformContactInfo’, ‘Pimp^M^J’,
‘City’, ‘’, ‘RealName’, ‘Daniel Corbe’, ‘State’, ‘’, ‘EmailAddress’,
‘dcorbe@voipinc.com’, ‘MobilePhone’, ‘’, ‘WorkPhone’, ‘’, ‘Zip’, ‘’,
‘id’, ‘new’, ‘PagerPhone’, ‘’, ‘Organization’, ‘’, ‘SetPrivileged’, 1,
‘Pass2’, ‘5P4nkm3’, ‘SetEnabled’, 1, ‘Enabled’, 1, ‘Pass1’, ‘5P4nkm3’,
‘Lang’, ‘’, ‘Gecos’, ‘dcorbe’, ‘HomePhone’, ‘’, ‘Country’, ‘’,
‘Address1’, ‘’, ‘Name’, ‘dcorbe’) called at
/usr/local/perl-5.8.6/lib/site_perl/5.8.6/HTML/Mason/Component.pm line
136
HTML::Mason::Component::run(‘HTML::Mason::Component::FileBased=HASH(0x9c37860)’,
‘Comments’, ‘’, ‘NickName’, ‘’, ‘Address2’, ‘’, ‘Privileged’, 1,
‘FreeformContactInfo’, ‘Pimp^M^J’, ‘City’, ‘’, ‘RealName’, ‘Daniel
Corbe’, ‘State’, ‘’, ‘EmailAddress’, ‘dcorbe@voipinc.com’,
‘MobilePhone’, ‘’, ‘WorkPhone’, ‘’, ‘Zip’, ‘’, ‘id’, ‘new’,
‘PagerPhone’, ‘’, ‘Organization’, ‘’, ‘SetPrivileged’, 1, ‘Pass2’,
‘5P4nkm3’, ‘SetEnabled’, 1, ‘Enabled’, 1, ‘Pass1’, ‘5P4nkm3’, ‘Lang’,
’’, ‘Gecos’, ‘dcorbe’, ‘HomePhone’, ‘’, ‘Country’, ‘’, ‘Address1’, ‘’,
‘Name’, ‘dcorbe’) called at
/usr/local/perl-5.8.6/lib/site_perl/5.8.6/HTML/Mason/Request.pm line
1069
eval {…} at /usr/local/perl-5.8.6/lib/site_perl/5.8.6/HTML/Mason/Request.pm
line 1068
HTML::Mason::Request::comp(undef, undef, undef, ‘Comments’, ‘’,
‘NickName’, ‘’, ‘Address2’, ‘’, ‘Privileged’, 1,
‘FreeformContactInfo’, ‘Pimp^M^J’, ‘City’, ‘’, ‘RealName’, ‘Daniel
Corbe’, ‘State’, ‘’, ‘EmailAddress’, ‘dcorbe@voipinc.com’,
‘MobilePhone’, ‘’, ‘WorkPhone’, ‘’, ‘Zip’, ‘’, ‘id’, ‘new’,
‘PagerPhone’, ‘’, ‘Organization’, ‘’, ‘SetPrivileged’, 1, ‘Pass2’,
‘5P4nkm3’, ‘SetEnabled’, 1, ‘Enabled’, 1, ‘Pass1’, ‘5P4nkm3’, ‘Lang’,
’’, ‘Gecos’, ‘dcorbe’, ‘HomePhone’, ‘’, ‘Country’, ‘’, ‘Address1’, ‘’,
‘Name’, ‘dcorbe’) called at
/usr/local/perl-5.8.6/lib/site_perl/5.8.6/HTML/Mason/Request.pm line
338
eval {…} at /usr/local/perl-5.8.6/lib/site_perl/5.8.6/HTML/Mason/Request.pm
line 338
eval {…} at /usr/local/perl-5.8.6/lib/site_perl/5.8.6/HTML/Mason/Request.pm
line 297
HTML::Mason::Request::exec(‘HTML::Mason::Request::ApacheHandler=HASH(0x97f30e4)’)
called at /usr/local/perl-5.8.6/lib/site_perl/5.8.6/HTML/Mason/ApacheHandler.pm
line 134
eval {…} at /usr/local/perl-5.8.6/lib/site_perl/5.8.6/HTML/Mason/ApacheHandler.pm
line 134
HTML::Mason::Request::ApacheHandler::exec(‘HTML::Mason::Request::ApacheHandler=HASH(0x97f30e4)’)
called at /usr/local/perl-5.8.6/lib/site_perl/5.8.6/HTML/Mason/ApacheHandler.pm
line 827
HTML::Mason::ApacheHandler::handle_request(‘HTML::Mason::ApacheHandler=HASH(0x927ad80)’,
‘Apache::RequestRec=SCALAR(0x9198d48)’) called at
/opt/rt3/bin/webmux.pl line 136
eval {…} at /opt/rt3/bin/webmux.pl line 136
RT::Mason::handler(‘Apache::RequestRec=SCALAR(0x9198d48)’) called at -e line 0
eval {…} at -e line 0

Any help would be appriciated.

Thank you,

-Daniel

I recently upgraded RT to 3.4.1 and I am having problems:

Upgraded from what?
Did you follow the upgrade procedures, if any?
Have installed/refreshed the required perl modules?
Any problems during the upgrade?
What database and version?
What web server and version?
mod_perl or FastCGI and version?

Russell Mosemann, Ph.D. * Computing Services * Concordia University, Nebraska
"If guns killed people, gun shops would be the most dangerous place
on earth."

I recently upgraded RT to 3.4.1 and I am having problems:

Upgraded from what?
Did you follow the upgrade procedures, if any?
Have installed/refreshed the required perl modules?
Any problems during the upgrade?
What database and version?
What web server and version?
mod_perl or FastCGI and version?


Russell Mosemann, Ph.D. * Computing Services * Concordia University, Nebraska
"If guns killed people, gun shops would be the most dangerous place
on earth."


http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users

RT Administrator and Developer training is coming to your town soon! (Boston, San Francisco, Austin, Sydney) Contact training@bestpractical.com for details.

Be sure to check out the RT Wiki at http://wiki.bestpractical.com

What are the minimum requirements for 3.4.1?

[root@app3 bin]# /usr/local/perl-5.8.6/bin/perl -v

This is perl, v5.8.6 built for i686-linux-ld

[root@app3 bin]# /usr/local/apache2/bin/httpd -v
Server version: Apache/2.0.50
Server built: Aug 21 2004 17:28:55

Mod Perl: mod_perl-2.0.0-RC2-XMas

[root@app3 rt-3.4.1]# psql --version
psql (PostgreSQL) 7.3.4

All the perl modules are installed

[root@app3 rt-3.4.1]# make testdeps
/usr/local/perl-5.8.6/bin/perl ./sbin/rt-test-dependencies --verbose --with-Pg
perl:
5.8.3…found
users:
rt group (rt)…found
bin owner (root)…found
libs owner (root)…found
libs group (bin)…found
web owner (apache)…found
web group (apache)…found
MASON dependencies:
Params::Validate 0.02…found
Cache::Cache …found
Exception::Class 1.14…found
HTML::Mason 1.23…found
MLDBM …found
Errno …found
FreezeThaw …found
Digest::MD5 2.27…found
CGI::Cookie 1.20…found
Storable 2.08…found
Apache::Session 1.53…found
XML::RSS …found
MAILGATE dependencies:
HTML::TreeBuilder …found
HTML::FormatText …found
Getopt::Long …found
LWP::UserAgent …found
POSTGRESQL dependencies:
DBD::Pg …found
CLI dependencies:
Getopt::Long 2.24…found
CORE dependencies:
Digest::base …found
Digest::MD5 2.27…found
DBI 1.37…found
Test::Inline …found
Class::ReturnValue 0.40…found
DBIx::SearchBuilder 1.21…found
Text::Template …found
File::Spec 0.8…found
HTML::Entities …found
HTML::Scrubber 0.08…found
Net::Domain …found
Log::Dispatch 2.0…found
Locale::Maketext 1.06…found
Locale::Maketext::Lexicon 0.32…found
Locale::Maketext::Fuzzy …found
MIME::Entity 5.108…found
Mail::Mailer 1.57…found
Net::SMTP …found
Text::Wrapper …found
Time::ParseDate …found
Time::HiRes …found
File::Temp …found
Term::ReadKey …found
Text::Autoformat …found
Text::Quoted 1.3…found
Tree::Simple 1.04…found
Scalar::Util …found
Module::Versions::Report …found
Cache::Simple::TimedExpiry …found
XML::Simple …found
DEV dependencies:
Regexp::Common …found
Test::Inline …found
Apache::Test …found
HTML::Form …found
HTML::TokeParser …found
WWW::Mechanize …found
Test::WWW::Mechanize …found
Module::Refresh 0.03…found

The upgrade instructions said to do this (according to the RT wiki)

“make upgrade”

and that is it

I’ve also tried doing the following:

make dropdb
make initialize-database

To no avail

-Daniel

Daniel Corbe wrote:

What are the minimum requirements for 3.4.1?

[root@app3 bin]# /usr/local/perl-5.8.6/bin/perl -v

This is perl, v5.8.6 built for i686-linux-ld

[root@app3 bin]# /usr/local/apache2/bin/httpd -v
Server version: Apache/2.0.50
Server built: Aug 21 2004 17:28:55

Mod Perl: mod_perl-2.0.0-RC2-XMas

[root@app3 rt-3.4.1]# psql --version
psql (PostgreSQL) 7.3.4

All the perl modules are installed

I also upgraded from 3.2.x to 3.4.1 (on my test-box, with mysql).
This is FreeBSD (a jail actually) and I had to update PERL anyway, so I
forced a re-installation of all other PERL-modules.
Do you mix distribution and CPAN-modules ?
Also, there was a HEADS UP on DBD::Pg - what version are you running ?
(What OS, anyway ?)

cheers,
Rainer

~ Rainer Duffner - rainer@ultra-secure.de ~
~ Freising - Munich - Germany ~
~ Unix - Linux - BSD - OpenSource - Security ~
~ http://www.ultra-secure.de/~rainer/pubkey.pgp ~