Problem wuth creating ticket through mail

Hello,

I have configured rt-3.6.10 on my centos-5.5 machine. I am facing problem
with creating ticket through mail. i have followed the blow link:
http://www.mail-archive.com/rt-users@lists.bestpractical.com/msg26966.html

But i cant create a ticket through mail. Please help.

Please find below my fetchmailrc file.

set syslog;
set daemon 20;

poll pop.gmail.com proto pop3 port 995:
username rt@mydomain.in password ******** ssl mda “/usr/bin/perl
/usr/sbin/rt-mailgate --url http://192.168.1.138/rt3/ --queue General
–action correspond”

Its fetching mails from my mail account. There is no ticket created in my
RT.

Regards,
Rohith Babu PS
System Administrator
Valyoo Technologies.
+919990334811

I don’t try to make fetchmail do all of the work. Some of it I pass on
to procmail, before finally handing it off to RT.

– Hugh

Here is how I do it:

.fetchmailrc

poll mail.mydomain.com protocol IMAP
user "rt@mydomain.com" there
with password “secret”
is “rt” here
wants mda “procmail /home/rt/.procmailrc.ymd”
ssl sslfingerprint “sslfingerprint_here”

.procmailrc

PATH=/usr/local/bin:/usr/bin:/bin
MAILDIR=$HOME/mydomain/Mail
DEFAULT=$MAILDIR/mbox
LOGFILE=$MAILDIR/from

VERBOSE=yes

:0

/home/rt/Mail/mbox

:0 c
backup

:0

  • ^To:.*rt-comment
  • ^Subject:.*this_queue
    |/usr/local/rt/ymd/rt3.8.8/bin/rt-mailgate --queue ThisQueue --action comment --url http://rt1.mydomain.com

:0

  • ^Subject:.*this_queue
    |/usr/local/rt/ymd/rt3.8.8/bin/rt-mailgate --queue ThisQueue --action correspond --url http://rt1.mydomain.com

    . . . additional queues configured here . . .

:0
|/usr/local/rt/ymd/rt3.8.8/bin/rt-mailgate --queue General --action comment --url http://rt1.mydomain.com

:0
/home/rt/mydomain/Mail/mboxOn Mon, 7 Feb 2011 15:28:51 +0530 Rohit Babu rohitb@valyoo.in wrote:

Hello,

I have configured rt-3.6.10 on my centos-5.5 machine. I am facing problem
with creating ticket through mail. i have followed the blow link:
http://www.mail-archive.com/rt-users@lists.bestpractical.com/msg26966.html

But i cant create a ticket through mail. Please help.

Please find below my fetchmailrc file.

set syslog;
set daemon 20;

poll pop.gmail.com proto pop3 port 995:
username rt@mydomain.in password ******** ssl mda “/usr/bin/perl
/usr/sbin/rt-mailgate --url http://192.168.1.138/rt3/ --queue General
–action correspond”

Its fetching mails from my mail account. There is no ticket created in my
RT.


Regards,
Rohith Babu PS
System Administrator
Valyoo Technologies.
+919990334811

Hugh Esco
skype: hresco3_ ; 678-921-8186
http://www.CampaignFoundations.com/
Providing Application Hosting,
Telephony and IT Development Services
to Green Candidates, Green Parties and
the non profits working for a just and sustainable future.

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