Problem with WYSIWYG Editor in tickets

RT Users
1

Hi there!

I have made a new installation of RT 4.2.4 on Debian 7.
I now have the problem (in comparison to my old system running RT 4.0.1)
that it is not possible to create a HTML-Table via the WYSIWYG
interface. If i click the button, the screen is gray for a moment and
nothing happens!
Also, I cannot paste content from MS-Word via the appropriate button.

Do you have any recommendations for my what i can check?

Maybe I should notice, that I upgraded the database from my old
system…

Thanks in advance,

Markus W.

2

Markus Wildbolz wrote, On 01/06/2014 21:00:

Problem with WYSIWYG Editor in tickets

I have made a new installation of RT 4.2.4 on Debian 7.
I now have the problem (in comparison to my old system running RT
4.0.1) that it is not possible to create a HTML-Table via the WYSIWYG
interface. If i click the button, the screen is gray for a moment and
nothing happens!
Also, I cannot paste content from MS-Word via the appropriate button.

Sounds like you are experiencing similar issues I have with the CKEditor
element. Alex commented last week that there are some fixes scheduled
for inclusion in the 4.2.5 update which may be in rc1 this week. I’d
suggest waiting for that update.

Cheers,
Keith

3

Markus Wildbolz wrote, On 01/06/2014 21:00:

 I have made a new installation of RT 4.2.4 on Debian 7.
 I now have the problem (in comparison to my old system running RT 4.0.1) that it is not
 possible to create a HTML-Table via the WYSIWYG interface. If i click the button, the screen
 is gray for a moment and nothing happens!
 Also, I cannot paste content from MS-Word via the appropriate button.

Sounds like you are experiencing similar issues I have with the CKEditor element. Alex
commented last week that there are some fixes scheduled for inclusion in the 4.2.5 update
which may be in rc1 this week. I’d suggest waiting for that update.

RC1 was released last week. Reports of successes or failures are
useful.

-kevin

4

You are great. The update to 4.2.5rc1 definitely solved my problems!

Thanks for the quick response!

Greetings from Austria,
Markus-----Ursprüngliche Nachricht-----
Von: Kevin Falcone [mailto:falcone@bestpractical.com]
Gesendet: Mo 02.06.2014 16:48
An: rt-users@lists.bestpractical.com
Betreff: Re: [rt-users] Problem with WYSIWYG Editor in tickets

On Mon, Jun 02, 2014 at 12:18:56PM +0100, Keith Macpherson wrote:

Markus Wildbolz wrote, On 01/06/2014 21:00:

 I have made a new installation of RT 4.2.4 on Debian 7.
 I now have the problem (in comparison to my old system running RT 4.0.1) that it is not
 possible to create a HTML-Table via the WYSIWYG interface. If i click the button, the screen
 is gray for a moment and nothing happens!
 Also, I cannot paste content from MS-Word via the appropriate button.

Sounds like you are experiencing similar issues I have with the CKEditor element. Alex
commented last week that there are some fixes scheduled for inclusion in the 4.2.5 update
which may be in rc1 this week. I’d suggest waiting for that update.

RC1 was released last week. Reports of successes or failures are
useful.

-kevin