Problem with upgrading and ticket create by email after upgrade to RT 4.2.12/4.4.0

Hi List.
It’s my first time writing here and English isn’t my primary language so
bear with me.

I’m using RT from like version 3.6…, didn’t have any big problems with
any version or with the upgrade process until now.
Now we have a few, after migrating from 4.0.24 to 4.2.12 and even during
upgrade to 4.4.0 from 4.2.12.

  1. Cant create Tickets anymore, same behavior on 4.2.12 and 4.4.0
    Internal error, it looks like RT isn’t passing ID of “nobody” user to
    the insert statements while creating new tickets by email.
    Tried few different versions of perl from 5.10.1 to 5.23.7, didn’t help.
    I can set default value on the Tickets.Owner column in RT schema from 0
    to 10 (10 is ID of Nobody user in Users table) to workaround the problem
    but i think that i shouldn’t do this for it to work properly.

Full debug log of it failing to create ticket:
[30535] [Fri Feb 12 11:10:31 2016] [debug]: Converting ‘utf-8’ to
’utf-8’ for text/plain - DEBUG#4444 (/opt/rt4/sbin/…/lib/RT/I18N.pm:289)
[30535] [Fri Feb 12 11:10:31 2016] [debug]: Mail from user #69
(piotr.szymborski@comarch.pl)
(/opt/rt4/sbin/…/lib/RT/Interface/Email/Auth/MailFrom.pm:94)
[30535] [Fri Feb 12 11:10:31 2016] [debug]: Tried to load a bogus ticket
id: ‘’ (/opt/rt4/sbin/…/lib/RT/Ticket.pm:140)
[30535] [Fri Feb 12 11:10:31 2016] [warning]: DBD::Oracle::st execute
failed: ORA-02291: integrity constraint (RT_TEST.TIC_PRC_FK) violated -
parent key not found (
DBD ERROR: OCIStmtExecute) [for Statement “INSERT INTO Tickets (Subject,
SLA, Started, LastUpdatedBy, Queue, Status, Creator, id, Type, Due,
Created, Resolved, Last
Updated, Starts, Priority) VALUES (?, ?, ?, ?, ?, ?, ?, ?, ?, ?, ?, ?,
?, ?, ?)” with ParamValues: :p1=“DEBUG#4444”, :p10=‘1970-01-01
00:00:00’, :p1
1=‘2016-02-12 11:10:31’, :p12=‘1970-01-01 00:00:00’, :p13=‘2016-02-12
11:10:31’, :p14=‘1970-01-01 00:00:00’, :p15=0, :p2=undef,
:p3=‘1970-01-01 00:00:00’, :p4=“69”,
:p5=“3”, :p6=‘new’, :p7=“69”, :p8=“53183”, :p9=‘ticket’] at
/opt/perl5/perls/perl-5.18.1RT/lib/site_perl/5.18.1/DBIx/SearchBuilder/Handle.pm
line 586. (/opt/perl5/
perls/perl-5.18.1RT/lib/site_perl/5.18.1/DBIx/SearchBuilder/Handle.pm:586)
[30535] [Fri Feb 12 11:10:31 2016] [warning]: RT::Handle=HASH(0xa337600)
couldn’t execute the query 'INSERT INTO Tickets (Subject, SLA, Started,
LastUpdatedBy, Queu
e, Status, Creator, id, Type, Due, Created, Resolved, LastUpdated,
Starts, Priority) VALUES (?, ?, ?, ?, ?, ?, ?, ?, ?, ?, ?, ?, ?, ?, ?)'
at /opt/perl5/perls/perl-
5.18.1RT/lib/site_perl/5.18.1/DBIx/SearchBuilder/Handle.pm line 599.
DBIx::SearchBuilder::Handle::SimpleQuery(‘RT::Handle=HASH(0xa337600)’,
‘INSERT INTO Tickets (Subject, SLA, Started, LastUpdatedBy, Qu…’, ‘
DEBUG#4444’, undef, ‘1970-01-01 00:00:00’, 69, 3, ‘new’, 69, …) called
at
/opt/perl5/perls/perl-5.18.1RT/lib/site_perl/5.18.1/DBIx/SearchBuilder/Handle.pm
line 35
2
DBIx::SearchBuilder::Handle::Insert(‘RT::Handle=HASH(0xa337600)’,
‘Tickets’, ‘Subject’, ‘DEBUG#4444’, ‘SLA’, undef, ‘Started’, ‘1970-01-01 0
0:00:00’, ‘LastUpdatedBy’, …) called at
/opt/perl5/perls/perl-5.18.1RT/lib/site_perl/5.18.1/DBIx/SearchBuilder/Handle/Oracle.pm
line 154
DBIx::SearchBuilder::Handle::Oracle::Insert(‘RT::Handle=HASH(0xa337600)’, ‘Tickets’,
‘LastUpdated’, ‘2016-02-12 11:10:31’, ‘Resolved’, ‘1970-01-01 00:00:00’
, ‘Created’, ‘2016-02-12 11:10:31’, ‘Starts’, …) called at
/opt/perl5/perls/perl-5.18.1RT/lib/site_perl/5.18.1/DBIx/SearchBuilder/Record.pm
line 1320
DBIx::SearchBuilder::Record::Create(‘RT::Ticket=HASH(0xa473268)’,
‘Creator’, 69, ‘Status’, ‘new’, ‘LastUpdatedBy’, 69, ‘Queue’, 3, …)
called at /opt/rt4/sbin/…/lib/RT/Record.pm line 317
RT::Record::Create(‘RT::Ticket=HASH(0xa473268)’, ‘Type’,
‘ticket’, ‘Created’, ‘2016-02-12 11:10:31’, ‘Priority’, 0, ‘Subject’,
‘DEBUG#4444’, …) called at /opt/rt4/sbin/…/lib/RT/Ticket.pm line 419
RT::ticket::Create(‘RT::Ticket=HASH(0xa473268)’, ‘Queue’, 3,
‘Subject’, ‘DEBUG#4444’, ‘Requestor’, ‘ARRAY(0xa0bc078)’, ‘Cc’,
‘ARRAY(0xa0bc048)’, …) called at
/opt/rt4/sbin/…/lib/RT/Interface/Email/Action/Defaults.pm line 100
RT::Interface::email::Action::Defaults::_HandleCreate(‘Message’,
‘MIME::Entity=HASH(0xa4407d0)’, ‘Subject’, ‘DEBUG#4444’, ‘Queue’,
‘RT::Queue=HASH(0xa4301a8)’, ‘TicketId’, undef, ‘Ticket’, …) called at
/opt/rt4/sbin/…/lib/RT/Interface/Email/Action/Defaults.pm line 135
RT::Interface::email::Action::Defaults::_HandleEither(‘Message’,
‘MIME::Entity=HASH(0xa4407d0)’, ‘Subject’, ‘DEBUG#4444’, ‘Queue’,
‘RT::Queue=HASH(0xa4301a8)’, ‘TicketId’, undef, ‘Ticket’, …) called at
/opt/rt4/sbin/…/lib/RT/Interface/Email/Action/Defaults.pm line 121
RT::Interface::email::Action::Defaults::HandleCorrespond(‘Message’,
‘MIME::Entity=HASH(0xa4407d0)’, ‘Subject’, ‘DEBUG#4444’, ‘Queue’,
‘RT::Queue=HASH(0xa4301a8)’, ‘TicketId’, undef, ‘Ticket’, …) called at
/opt/rt4/sbin/…/lib/RT/Interface/Email.pm line 424
RT::Interface::email::HandleAction(‘Action’, ‘correspond’,
‘Subject’, ‘DEBUG#4444’, ‘Message’, ‘MIME::Entity=HASH(0xa4407d0)’,
‘Ticket’, ‘RT::Ticket=HASH(0xa473268)’, ‘TicketId’, …) called at
/opt/rt4/sbin/…/lib/RT/Interface/Email.pm line 247
RT::Interface::email::Gateway(‘HASH(0xa404be0)’) called at
/opt/rt4/share/html/REST/1.0/NoAuth/mail-gateway line 61
HTML::Mason::Commands::ANON(‘action’, ‘correspond’,
‘message’, ‘From piotr.szymborski@comarch.pl Fri Feb 12 12:10:31
2016\x{a}Re…’, ‘queue’, ‘FIBADMIN’) called at
/opt/perl5/perls/perl-5.18.1RT/lib/site_perl/5.18.1/HTML/Mason/Component.pm
line 135
HTML::Mason::Component::run(‘HTML::Mason::Component::FileBased=HASH(0xa42fa10)’,
‘action’, ‘correspond’, ‘message’, ‘From piotr.szymborski@comarch.pl
Fri Feb 12 12:10:31 2016\x{a}Re…’, ‘queue’, ‘FIBADMIN’) called at
/opt/perl5/perls/perl-5.18.1RT/lib/site_perl/5.18.1/HTML/Mason/Request.pm line
1297
eval {…} called at
/opt/perl5/perls/perl-5.18.1RT/lib/site_perl/5.18.1/HTML/Mason/Request.pm line
1292
HTML::Mason::Request::comp(undef, undef, undef, ‘action’,
‘correspond’, ‘message’, ‘From piotr.szymborski@comarch.pl Fri Feb 12
12:10:31 2016\x{a}Re…’, ‘queue’, ‘FIBADMIN’, …) called at
/opt/perl5/perls/perl-5.18.1RT/lib/site_perl/5.18.1/HTML/Mason/Request.pm line
481
eval {…} called at
/opt/perl5/perls/perl-5.18.1RT/lib/site_perl/5.18.1/HTML/Mason/Request.pm line
481
eval {…} called at
/opt/perl5/perls/perl-5.18.1RT/lib/site_perl/5.18.1/HTML/Mason/Request.pm line
433
HTML::Mason::Request::exec(‘RT::Interface::Web::Request=HASH(0xa128020)’) called
at
/opt/perl5/perls/perl-5.18.1RT/lib/site_perl/5.18.1/HTML/Mason/PSGIHandler.pm
line 96
eval {…} called at
/opt/perl5/perls/perl-5.18.1RT/lib/site_perl/5.18.1/HTML/Mason/PSGIHandler.pm
line 96
HTML::Mason::Request::PSGI::exec(‘RT::Interface::Web::Request=HASH(0xa128020)’)
called at
/opt/perl5/perls/perl-5.18.1RT/lib/site_perl/5.18.1/HTML/Mason/Interp.pm
line 342
HTML::Mason::Interp::exec(undef, undef, ‘action’, ‘correspond’,
‘message’, ‘From piotr.szymborski@comarch.pl Fri Feb 12 12:10:31
2016\x{a}Re…’, ‘queue’, ‘FIBADMIN’) called at
/opt/perl5/perls/perl-5.18.1RT/lib/site_perl/5.18.1/HTML/Mason/PSGIHandler.pm
line 59
eval {…} called at
/opt/perl5/perls/perl-5.18.1RT/lib/site_perl/5.18.1/HTML/Mason/PSGIHandler.pm
line 59
HTML::Mason::PSGIHandler::invoke_mason(‘HTML::Mason::PSGIHandler::Streamy=HASH(0xa1287e8)’,
‘HASH(0xa0f8578)’, ‘HASH(0x4bc8640)’) called at
/opt/perl5/perls/perl-5.18.1RT/lib/site_perl/5.18.1/HTML/Mason/PSGIHandler/Streamy.pm
line 52
HTML::Mason::PSGIHandler::Streamy::ANON(‘CODE(0xa3feed0)’) called at
/opt/perl5/perls/perl-5.18.1RT/lib/site_perl/5.18.1/Plack/Util.pm line 339
Plack::Util::ANON(‘CODE(0xa38e8a0)’) called at
/opt/perl5/perls/perl-5.18.1RT/lib/site_perl/5.18.1/Plack/Handler/FCGI.pm line
147
Plack::Handler::FCGI::run(‘Plack::Handler::FCGI=HASH(0xa2f7d20)’,
‘CODE(0xa2b7608)’) called at
/opt/perl5/perls/perl-5.18.1RT/lib/site_perl/5.18.1/Plack/Loader.pm line 84
Plack::Loader::run(‘Plack::Loader=HASH(0xa2a69b0)’,
‘Plack::Handler::FCGI=HASH(0xa2f7d20)’) called at
/opt/perl5/perls/perl-5.18.1RT/lib/site_perl/5.18.1/Plack/Runner.pm line 277
Plack::runner::run(‘RT::PlackRunner=HASH(0x1ff9d40)’) called at
/opt/rt4/sbin/…/lib/RT/PlackRunner.pm line 141
eval {…} called at /opt/rt4/sbin/…/lib/RT/PlackRunner.pm
line 141
RT::PlackRunner::run(‘RT::PlackRunner=HASH(0x1ff9d40)’) called
at /opt/rt4/sbin/rt-server.fcgi line 162
(/opt/perl5/perls/perl-5.18.1RT/lib/5.18.1/Carp.pm:103)
[30535] [Fri Feb 12 11:10:31 2016] [critical]: Couldn’t create a ticket:
Object could not be created (/opt/rt4/sbin/…/lib/RT/Ticket.pm:421)
[30535] [Fri Feb 12 11:10:31 2016] [crit]: Ticket creation failed:
DEBUG#4444: Ticket could not be created due to an internal error
(/opt/rt4/sbin/…/lib/RT/Interface/Email.pm:697)

  1. Second one is, during the upgrade-database process from 4.2.12 o
    4.4.0 it fails to do few steps.
    After the upgrade, PGPKey column was deleted, and we didn’t have any
    data in it anyway… so maybe not so important, but worth mentioning.
    a) updates for 4.3.0.
    Proceed [y/N]:y
    Processing 4.3.0
    [30404] [Fri Feb 12 10:37:49 2016] [info]: RT’s GnuPG libraries couldn’t
    successfully read your configured GnuPG home directory
    (/opt/rt4/var/data/gpg). GnuPG support has been disabled
    (/opt/rt4/sbin/…/lib/RT/Config.pm:768)
    Now inserting data.
    [30404] [Fri Feb 12 10:37:50 2016] [warning]: DBD::Oracle::db prepare
    failed: ORA-00932: inconsistent datatypes: expected - got CLOB (DBD
    ERROR: error possibly near <> indicator at char 160 in 'SELECT
    COUNT(DISTINCT main.id) FROM Users main JOIN Principals Principals_1 ON
    ( Principals_1.id = main.id ) WHERE (Principals_1.PrincipalType =
    ‘User’) AND (<
    >main.PGPKey != ‘’ AND main.PGPKey IS NOT NULL) ') [for
    Statement "SELECT COUNT(DISTINCT main.id) FROM Users main JOIN
    Principals Principals_1 ON ( Principals_1.id = main.id ) WHERE
    (Principals_1.PrincipalType = ‘User’) AND (main.PGPKey != ‘’ AND
    main.PGPKey IS NOT NULL) "] at
    /opt/perl5/perls/perl-5.18.1RT/lib/site_perl/5.18.1/DBIx/SearchBuilder/Handle.pm
    line 549, <$handle> line 1.
    (/opt/perl5/perls/perl-5.18.1RT/lib/site_perl/5.18.1/DBIx/SearchBuilder/Handle.pm:549)
    [30404] [Fri Feb 12 10:37:50 2016] [warning]: RT::Handle=HASH(0x4781538)
    couldn’t prepare the query 'SELECT COUNT(DISTINCT main.id) FROM Users
    main JOIN Principals Principals_1 ON ( Principals_1.id = main.id )
    WHERE (Principals_1.PrincipalType = ‘User’) AND (main.PGPKey != ‘’ AND
    main.PGPKey IS NOT NULL) 'ORA-00932: inconsistent datatypes: expected -
    got CLOB (DBD ERROR: error possibly near <> indicator at char 160 in
    ’SELECT COUNT(DISTINCT main.id) FROM Users main JOIN Principals
    Principals_1 ON ( Principals_1.id = main.id ) WHERE
    (Principals_1.PrincipalType = ‘User’) AND (<
    >main.PGPKey != ‘’ AND
    main.PGPKey IS NOT NULL) ')
    (/opt/perl5/perls/perl-5.18.1RT/lib/site_perl/5.18.1/DBIx/SearchBuilder/Handle.pm:556)

If i do the same select on database itself it fails ofc., you can’t
compare CLOB on oracle database directly, so something like to_char
should be used i think.
SELECT COUNT (DISTINCT main.id)
FROM Users main JOIN Principals Principals_1 ON (Principals_1.id =
main.id)
WHERE (Principals_1.PrincipalType = ‘User’)
AND (to_char(main.PGPKey) != ‘’ AND main.PGPKey IS NOT NULL);

b) And another one.
On make upgrade-database in update for 4.3.10 i got some errors while
inserting to tables. Some data for “Nobody” memberid (10).

Log:
Processing 4.3.10
Now populating database schema.
Now inserting data.
Processing 4.3.10
Now populating database schema.
Now inserting data.
[30404] [Fri Feb 12 10:37:56 2016] [warning]: DBD::Oracle::st execute
failed: ORA-00001: unique constraint (RT_TEST.GROUPMEMBERS_KEY) violated
(DBD ERROR: OCIStmtExecute) [for Statement “INSERT INTO GroupMembers
(Created, LastUpdated, id, Creator, MemberId, LastUpdatedBy, GroupId)
VALUES (?, ?, ?, ?, ?, ?, ?)” with ParamValues: :p1=‘2016-02-12
10:37:56’, :p2=‘2016-02-12 10:37:56’, :p3=“288340”, :p4=“1”, :p5=“10”,
:p6=“1”, :p7=“309918”] at
/opt/perl5/perls/perl-5.18.1RT/lib/site_perl/5.18.1/DBIx/SearchBuilder/Handle.pm
line 586, <$handle> line 1.
(/opt/perl5/perls/perl-5.18.1RT/lib/site_perl/5.18.1/DBIx/SearchBuilder/Handle.pm:586)
[30404] [Fri Feb 12 10:37:56 2016] [warning]: RT::Handle=HASH(0x4781538)
couldn’t execute the query ‘INSERT INTO GroupMembers (Created,
LastUpdated, id, Creator, MemberId, LastUpdatedBy, GroupId) VALUES (?,
?, ?, ?, ?, ?, ?)’ at
/opt/perl5/perls/perl-5.18.1RT/lib/site_perl/5.18.1/DBIx/SearchBuilder/Handle.pm
line 599, <$handle> line 1.
DBIx::SearchBuilder::Handle::SimpleQuery(‘RT::Handle=HASH(0x4781538)’,
‘INSERT INTO GroupMembers (Created, LastUpdated, id, Creator, …’,
‘2016-02-12 10:37:56’, ‘2016-02-12 10:37:56’, 288340, 1, 10, 1, 309918,
…) called at
/opt/perl5/perls/perl-5.18.1RT/lib/site_perl/5.18.1/DBIx/SearchBuilder/Handle.pm
line 352
DBIx::SearchBuilder::Handle::Insert(‘RT::Handle=HASH(0x4781538)’,
‘GroupMembers’, ‘Created’, ‘2016-02-12 10:37:56’, ‘LastUpdated’,
‘2016-02-12 10:37:56’, ‘id’, 288340, ‘Creator’, …) called at
/opt/perl5/perls/perl-5.18.1RT/lib/site_perl/5.18.1/DBIx/SearchBuilder/Handle/Oracle.pm
line 154
DBIx::SearchBuilder::Handle::Oracle::Insert(‘RT::Handle=HASH(0x4781538)’, ‘GroupMembers’,
‘Creator’, 1, ‘MemberId’, 10, ‘GroupId’, 309918, ‘LastUpdatedBy’, …)
called at
/opt/perl5/perls/perl-5.18.1RT/lib/site_perl/5.18.1/DBIx/SearchBuilder/Record.pm
line 1320
DBIx::SearchBuilder::Record::Create(‘RT::GroupMember=HASH(0x4a42910)’,
‘LastUpdated’, ‘2016-02-12 10:37:56’, ‘Created’, ‘2016-02-12 10:37:56’,
‘Creator’, 1, ‘MemberId’, 10, …) called at
/opt/rt4/sbin/…/lib/RT/Record.pm line 317
RT::Record::Create(‘RT::GroupMember=HASH(0x4a42910)’,
‘GroupId’, 309918, ‘MemberId’, 10) called at
/opt/rt4/sbin/…/lib/RT/GroupMember.pm line 206
RT::GroupMember::Create(‘RT::GroupMember=HASH(0x4a42910)’,
‘Member’, ‘RT::Principal=HASH(0x49ec748)’, ‘Group’,
‘RT::Principal=HASH(0xa0513c0)’, ‘InsideTransaction’, 1) called at
/opt/rt4/sbin/…/lib/RT/Group.pm line 963
RT::Group::_AddMember(‘RT::Group=HASH(0x471aac0)’,
‘PrincipalId’, 10, ‘InsideTransaction’, 1, ‘RecordTransaction’, 0,
‘Object’, ‘RT::Catalog=HASH(0x4857010)’, …) called at
/opt/rt4/sbin/…/lib/RT/Group.pm line 552
RT::Group::CreateRoleGroup(‘RT::Group=HASH(0x471aac0)’,
‘Object’, ‘RT::Catalog=HASH(0x4857010)’, ‘Name’, ‘Owner’) called at
/opt/rt4/sbin/…/lib/RT/Record/Role/Roles.pm line 664
RT::Record::Role::Roles::_CreateRoleGroup(‘RT::Catalog=HASH(0x4857010)’,
‘Owner’) called at /opt/rt4/sbin/…/lib/RT/Record/Role/Roles.pm line 679
RT::Record::Role::Roles::_CreateRoleGroups(‘RT::Catalog=HASH(0x4857010)’) called
at /opt/rt4/sbin/…/lib/RT/Catalog.pm line 230
RT::Catalog::Create(‘RT::Catalog=HASH(0x4857010)’,
‘Description’, ‘The default catalog’, ‘Name’, ‘General assets’) called
at /opt/rt4/sbin/…/lib/RT/Handle.pm line 1066
RT::Handle::InsertData(‘RT::Handle=HASH(0x4781538)’,
’./etc/upgrade/4.3.10/content’, undef) called at
./sbin/rt-setup-database line 390
main::ANON() called at ./sbin/rt-setup-database line 403
main::action_insert(‘datadir’, ‘./etc/upgrade/4.3.10’,
‘backcompat’, ‘ARRAY(0xd0e5c8)’, ‘package’, ‘RT’, ‘action’, ‘upgrade’,
‘datafile’, …) called at ./sbin/rt-setup-database line 571
main::action_upgrade(‘package’, ‘RT’, ‘action’, ‘upgrade’)
called at ./sbin/rt-setup-database line 210
(/opt/perl5/perls/perl-5.18.1RT/lib/5.18.1/Carp.pm:103)
[30404] [Fri Feb 12 10:37:56 2016] [warning]: DBD::Oracle::st execute
failed: ORA-00001: unique constraint (RT_TEST.TRANSACTIONS_KEY) violated
(DBD ERROR: OCIStmtExecute) [for Statement “INSERT INTO Transactions
(NewValue, id, Creator, NewReference, ObjectType, Data, OldValue,
ReferenceType, Field, ObjectId, Type, OldReference, Created) VALUES (?,
?, ?, ?, ?, ?, ?, ?, ?, ?, ?, ?, ?)” with ParamValues: :p1=undef,
:p10=“309920”, :p11=‘Create’, :p12=undef, :p13=‘2016-02-12 10:37:56’,
:p2=“1072328”, :p3=“1”, :p4=undef, :p5=‘RT::Group’, :p6=undef,
:p7=undef, :p8=undef, :p9=undef] at
/opt/perl5/perls/perl-5.18.1RT/lib/site_perl/5.18.1/DBIx/SearchBuilder/Handle.pm
line 586, <$handle> line 1.
(/opt/perl5/perls/perl-5.18.1RT/lib/site_perl/5.18.1/DBIx/SearchBuilder/Handle.pm:586)
[30404] [Fri Feb 12 10:37:56 2016] [warning]: RT::Handle=HASH(0x4781538)
couldn’t execute the query ‘INSERT INTO Transactions (NewValue, id,
Creator, NewReference, ObjectType, Data, OldValue, ReferenceType, Field,
ObjectId, Type, OldReference, Created) VALUES (?, ?, ?, ?, ?, ?, ?, ?,
?, ?, ?, ?, ?)’ at
/opt/perl5/perls/perl-5.18.1RT/lib/site_perl/5.18.1/DBIx/SearchBuilder/Handle.pm
line 599, <$handle> line 1.
DBIx::SearchBuilder::Handle::SimpleQuery(‘RT::Handle=HASH(0x4781538)’,
‘INSERT INTO Transactions (NewValue, id, Creator, NewReference…’,
undef, 1072328, 1, undef, ‘RT::Group’, undef, undef, …) called at
/opt/perl5/perls/perl-5.18.1RT/lib/site_perl/5.18.1/DBIx/SearchBuilder/Handle.pm
line 352
DBIx::SearchBuilder::Handle::Insert(‘RT::Handle=HASH(0x4781538)’,
‘Transactions’, ‘NewValue’, undef, ‘id’, 1072328, ‘Creator’, 1,
‘NewReference’, …) called at
/opt/perl5/perls/perl-5.18.1RT/lib/site_perl/5.18.1/DBIx/SearchBuilder/Handle/Oracle.pm
line 154
DBIx::SearchBuilder::Handle::Oracle::Insert(‘RT::Handle=HASH(0x4781538)’, ‘Transactions’,
‘ObjectId’, 309920, ‘Type’, ‘Create’, ‘OldReference’, undef, ‘Created’,
…) called at
/opt/perl5/perls/perl-5.18.1RT/lib/site_perl/5.18.1/DBIx/SearchBuilder/Record.pm
line 1320
DBIx::SearchBuilder::Record::Create(‘RT::Transaction=HASH(0x4a41720)’,
‘ObjectId’, 309920, ‘Type’, ‘Create’, ‘OldReference’, undef, ‘Created’,
‘2016-02-12 10:37:56’, …) called at /opt/rt4/sbin/…/lib/RT/Record.pm
line 317
RT::Record::Create(‘RT::Transaction=HASH(0x4a41720)’,
‘OldValue’, undef, ‘Data’, undef, ‘NewReference’, undef, ‘ObjectType’,
‘RT::Group’, …) called at /opt/rt4/sbin/…/lib/RT/Transaction.pm line 160
RT::Transaction::Create(‘RT::Transaction=HASH(0x4a41720)’,
‘ObjectId’, 309920, ‘ObjectType’, ‘RT::Group’, ‘TimeTaken’, undef,
‘Type’, ‘Create’, …) called at /opt/rt4/sbin/…/lib/RT/Record.pm line 1670
RT::Record::_NewTransaction(‘RT::Group=HASH(0x482a110)’,
‘Type’, ‘Create’) called at /opt/rt4/sbin/…/lib/RT/Group.pm line 353
RT::Group::_Create(‘RT::Group=HASH(0x482a110)’,
‘InsideTransaction’, 1, ‘Instance’, 1, ‘Name’, ‘Contact’, ‘Domain’,
‘RT::Catalog-Role’, …) called at /opt/rt4/sbin/…/lib/RT/Group.pm line 547
RT::Group::CreateRoleGroup(‘RT::Group=HASH(0x482a110)’, ‘Name’,
‘Contact’, ‘Object’, ‘RT::Catalog=HASH(0x4857010)’) called at
/opt/rt4/sbin/…/lib/RT/Record/Role/Roles.pm line 664
RT::Record::Role::Roles::_CreateRoleGroup(‘RT::Catalog=HASH(0x4857010)’,
‘Contact’) called at /opt/rt4/sbin/…/lib/RT/Record/Role/Roles.pm line 679
RT::Record::Role::Roles::_CreateRoleGroups(‘RT::Catalog=HASH(0x4857010)’) called
at /opt/rt4/sbin/…/lib/RT/Catalog.pm line 230
RT::Catalog::Create(‘RT::Catalog=HASH(0x4857010)’,
‘Description’, ‘The default catalog’, ‘Name’, ‘General assets’) called
at /opt/rt4/sbin/…/lib/RT/Handle.pm line 1066
RT::Handle::InsertData(‘RT::Handle=HASH(0x4781538)’,
’./etc/upgrade/4.3.10/content’, undef) called at
./sbin/rt-setup-database line 390
main::ANON() called at ./sbin/rt-setup-database line 403
main::action_insert(‘datadir’, ‘./etc/upgrade/4.3.10’,
‘backcompat’, ‘ARRAY(0xd0e5c8)’, ‘package’, ‘RT’, ‘action’, ‘upgrade’,
‘datafile’, …) called at ./sbin/rt-setup-database line 571
main::action_upgrade(‘package’, ‘RT’, ‘action’, ‘upgrade’)
called at ./sbin/rt-setup-database line 210
(/opt/perl5/perls/perl-5.18.1RT/lib/5.18.1/Carp.pm:103)
[30404] [Fri Feb 12 10:37:56 2016] [warning]: Transaction Created
(/opt/rt4/sbin/…/lib/RT/Record.pm:1691)
Processing 4.3.11
Now inserting data.
Processing 4.3.12
Now populating database schema.
Processing 4.3.13
Now populating database schema.
Done.

Dose anyone have any ideas how to solve this?.

Installation info:
New server with: Centos 7.
Perl installed by perlbrew.
make testdeps and make fixdeps by cpanm (RT_FIX_DEPS_CMD) installed
without any problems.
Using spawn-fcgi, and nginx as a web server.
Selinux disabled.

Best regards,
Piotr Szymborski