Hello again all.
I still seem to be having some issues with creating tickets dependant on
an approval ticket.
I did manage to get it working of a fashion using rt
version 3.0.8rc1 although there were still some erros that were causing
problems.
I then found that there was an apt-get package on Debian unstable so I
cleared the DB and installed that instead. Now I get no errors while
creating the templates/scripts on the Operations queue or globaly but
the ticket never appears in the approvals Queue, although if I click
approvals as the manager I see the approval there waiting, the original
ticket however is not dependant on this approval being resolved!
The output I get when creating a ticket in the Operations Queue as a
normal user (not a member of the approvals group/queue) is below.
I have followed all the advise in the list (past and present) and have
tried just TOP but still no luck.
Can someone please tell me what I am doing wrong? It appears that the
Approval ticket is being created but because the original ticket does
not exist the depended-on-by is skipped.
Please help!!
Thanks,
Stephen
Jan 16 16:23:20 stephenm RT: Guessed encoding: utf8
Jan 16 16:23:22 stephenm RT:
rt-3.0.7_01-11-22.12.1690687261033@callplus.co.nz #11/22 - Scrip 2
(/usr/share/perl5/RT/Action/SendEmail.pm:92)
Jan 16 16:23:22 stephenm RT:
rt-3.0.7_01-11-22.12.1690687261033@callplus.co.nz sent To:
root@localhost Cc: Bcc: (/usr/share/perl5/RT/Action/SendEmail.pm:302)
Jan 16 16:23:22 stephenm RT:
rt-3.0.7_01-11-22.4.62366747299797@callplus.co.nz #11/22 - Scrip 3
(/usr/share/perl5/RT/Action/SendEmail.pm:92)
Jan 16 16:23:23 stephenm RT:
rt-3.0.7_01-11-22.4.62366747299797@callplus.co.nz No recipients
found. Not sending. (/usr/share/perl5/RT/Action/SendEmail.pm:257)
Jan 16 16:23:23 stephenm RT: Workflow: processing codereview of
RT::Ticket=HASH(0x963302c)
Jan 16 16:23:23 stephenm RT: Workflow: evaluating Subject: Code review
for {$Tickets{‘TOP’}->Subject} Queue: Approvals Type: Approval
Depended-On-By: {$Tickets{‘TOP’}->Id} Content: Someone has created a
ticket. you should review and approve it, so they can finish their work
ENDOFCONTENT
Jan 16 16:23:23 stephenm RT: Workflow: yielding Subject: Code review for
vvghfghgfh Queue: Approvals Type: Approval Depended-On-By: 11 Content:
Someone has created a ticket. you should review and approve it, so they
can finish their work ENDOFCONTENT
Jan 16 16:23:24 stephenm RT:
rt-3.0.7_01-12-23.15.7235131460153@callplus.co.nz #12/23 - Scrip 2
(/usr/share/perl5/RT/Action/SendEmail.pm:92)
Jan 16 16:23:24 stephenm RT:
rt-3.0.7_01-12-23.15.7235131460153@callplus.co.nz No recipients
found. Not sending. (/usr/share/perl5/RT/Action/SendEmail.pm:257)
Jan 16 16:23:24 stephenm RT:
rt-3.0.7_01-12-23.11.6780145715457@callplus.co.nz #12/23 - Scrip 3
(/usr/share/perl5/RT/Action/SendEmail.pm:92)
Jan 16 16:23:24 stephenm RT:
rt-3.0.7_01-12-23.11.6780145715457@callplus.co.nz No recipients
found. Not sending. (/usr/share/perl5/RT/Action/SendEmail.pm:257)
Jan 16 16:23:25 stephenm RT: Ticket 12 created in queue ‘Approvals’ by
RT_System (/usr/share/perl5/RT/Ticket_Overlay.pm:635)
Jan 16 16:23:25 stephenm RT: Assigned codereview with 12
Jan 16 16:23:25 stephenm RT: Handling links for 12
Jan 16 16:23:25 stephenm RT: Skipping DependedOnBy link for 11
(non-existent)
Jan 16 16:23:25 stephenm RT: Handling postponed actions for
RT::Ticket=HASH(0x96e217c)
Stephen Miles wrote:
Hi there all,
I’m new to the list and the world of rt so sorry if this question has
been asked and answered. I did search the list archives but could find
no answer so though I would ask here.
I am trying to setup a group, queue and make an approval for that queue.
I have managed to get it sort of working but only with root as the owner
of the approval ticket.
Anyway the first problem I am having is an error that reads: [crit]:
Trying to check RT::Queue rights for an unspecified RT::Queue
(/opt/rt3/lib/RT/Principal_Overlay.pm:355) when I try to create a
template for the queue I have made. I have tried making several queues
and using the general queue and get the same result. Hence when I go
through the approval/workflow creation process the template is not there
for use, although it is there in the DB.
Any help would be great.
System info: debian woody with a 2.4.20 kernel on an intel box. rt
version 3.0.8rc1, apache webserver and a mysql backend.
Thanks in advance,
Stephen
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