this one works, it shows open tickets that have set the CustomField “Kategorie” to the value “Datenschutz”
Queue = ‘community’ AND ( Status = ‘new’ OR Status = ‘open’ ) AND CF.{Kategorie} LIKE ‘Datenschutz’
this one is the problem, it should show only the tickets that are not set to “Datenschutz” BUT it shows ALL Tickets in the queue (with open or new Status) also tickets which are set to “Datenschutz”:
Queue = ‘community’ AND ( Status = ‘new’ OR Status = ‘open’ ) AND CF.{Kategorie} NOT LIKE ‘Datenschutz’
any idea why the last one is not working ?
the custom field is set to Type: select one value, Render type: Select box, Applies to: Tickets, assigned to queue “community” (and 3 others)