Problem with search in not English language

RT Users
1

Hi.

I’ve got a problem with russian language (or perhaps any language which
is not english :slight_smile: ):

If user has in Preference->Language=English the search among the tickets
works fine, but when I set Language to Russian or leave it empty I have
such troubles:

When I try to use seach I get in browser:
no connection to syslog available at
/usr/local/lib/perl5/site_perl/5.8.2/Log/Dispatch/Syslog.pm line 77

Trace begun at
/usr/local/lib/perl5/site_perl/5.8.2/HTML/Mason/Exceptions.pm line 131
[… next stuff has been skipped …]

In httpd-error.log I see:
[Tue Jun 8 12:39:38 2004] [error]: Do not know how to thaw data with
code `b’ at /usr/local/lib/perl5/site_perl/5.8.2/FreezeThaw.pm line 542

[… next stuff has been skipped …]

In /var/log/messages I see:
Jun 8 16:45:04 netflow RT: stream /dev/conslog is not writable at
/usr/local/lib/perl5/site_perl/5.8.2/Log/Dispatch/Syslog.pm line 77
(/usr/local/rt3/lib/RT.pm:248)

Jun 8 16:45:04 netflow RT: console is not writable at
/usr/local/lib/perl5/site_perl/5.8.2/Log/Dispatch/Syslog.pm line 77
(/usr/local/rt3/lib/RT.pm:248)

What should I do to resolve this strange problem?

My system is:
FreeBSD-5.2.1
Mysql-4.0.18_1
Perl-5.8.2_5
mod_perl-1.29
apache-1.3.29_6
rt3-3.0.11.rc1

Any help or links will be grealy appreciated.

Alex Burba, All-Russia state television and broadcasting company, NOC.

2

Alex S. Burba wrote:

It seems that on perl-5.6.1 such problem doesn’t exists.
And mainly problem is caused by FreezeThaw module (" Do not know how to
thaw data with code `b’ ").

Can someone tell me about same problems? Or everybody has got fine
multilanguage support with perl-5.8.x ?

Bye.
Alex S. Burba

3

Alex S. Burba wrote:

Alex S. Burba wrote:

It seems that on perl-5.6.1 such problem doesn’t exists.
And mainly problem is caused by FreezeThaw module (" Do not know how to
thaw data with code `b’ ").

Can someone tell me about same problems? Or everybody has got fine
multilanguage support with perl-5.8.x ?
Please review archive for last month or two, I’ve send patches for it
and other peoples two. I don’t have much time now too generate all those
patches.

4

Ruslan U. Zakirov ???:

Please review archive for last month or two, I’ve send patches for it
and other peoples two. I don’t have much time now too generate all those
patches.
Thanks.

http://lists.bestpractical.com/pipermail/rt-users/2004-April/022680.html

If you’re talking about this patch (topic about FreezeThaw error), than
the link is broken right now and I can’t download it.

http://lists.bestpractical.com/pipermail/rt-users/2004-May/022994.html

I also have found another path of yours (topic Search with international
chars) and it is downloadable.

What should I apply ?

Alex Burba, All-Russia state television and broadcasting company, NOC.

5

Alex S. Burba wrote:

Ruslan U. Zakirov ???:

Please review archive for last month or two, I’ve send patches for it
and other peoples two. I don’t have much time now too generate all
those patches.

Thanks.

[rt-users] Difference between Take, Steal and Own ticket (RT3)
This was integrated in core.

If you’re talking about this patch (topic about FreezeThaw error), than
the link is broken right now and I can’t download it.

[rt-users] [PATCH] Search with international chars.

I also have found another path of yours (topic Search with international
chars) and it is downloadable.
You should apply this and it’ll solve search problems as I remember.
This patch doesn’t solve problem with bookmarks on such searches, mason
doesn’t do right URL escaping with UTF strings. I don’t remember did I
send patch against this or not.

6

Ruslan U. Zakirov ???:

You should apply this and it’ll solve search problems as I remember.
This patch doesn’t solve problem with bookmarks on such searches, mason
doesn’t do right URL escaping with UTF strings. I don’t remember did I
send patch against this or not.
Thanks the problem is solved.

Alex Burba, All-Russia state television and broadcasting company, NOC.