Since upgrading to 3.8.10 from 3.8.9, rt-shredder returns:
Couldn’t find plugin 'Tickets’
Also, it appears that some local hacks we’ve installed under
rt-root/local (User_Overlay and Auth) no longer are being executed.
We’re running RT on RedHat Enterprise Server 5.6, Perl 5.12.3 (a
stand-alone install, not system-installed Perl), and MySQL 5.0.77.