Problem with RTx-Shredder and local hacks post-3.8.10 upgrade

RT Users
1

Since upgrading to 3.8.10 from 3.8.9, rt-shredder returns:

Couldn’t find plugin ‘Tickets’
Plugins list:
Objects
Users
Attachments
Summary
Tickets
SQLDump

Also, it appears that some local hacks we’ve installed under
rt-root/local (User_Overlay and Auth) no longer are being executed.

We’re running RT on RedHat Enterprise Server 5.6, Perl 5.12.3 (a
stand-alone install, not system-installed Perl), and MySQL 5.0.77.

Karl Boyken

Karl Boyken, system administrator
karl-boyken@uiowa.edu
303A MLH, Dept. of Comp. Sci.
http://www.cs.uiowa.edu/~boyken/
The U. of Iowa, Iowa City, IA 52242 319-335-2730 (voice)
319-335-3668 (fax)

2

Since upgrading to 3.8.10 from 3.8.9, rt-shredder returns:

what command are you running to generate that?

Couldn’t find plugin ‘Tickets’
Plugins list:
Objects
Users
Attachments
Summary
Tickets
SQLDump

Also, it appears that some local hacks we’ve installed under
rt-root/local (User_Overlay and Auth) no longer are being executed.

User_Overlay.pm would clobber the internal RT’s User_Overlay.pm
Local hacks really want to live in User_Local.pm

-kevin