Problem with RTIR installation

RTIR
1

Hello all,

I have installed RT and RTIR on Debian 8 x64 system. RT works correctly.
But in the last step of installation RTIR:

  1. Activate the RTIR extension in the RT_SiteConfig.pm file:

    Plugin(‘RT::IR’);

After Apache restart I get this error:

[Sat Aug 22 16:10:20.031886 2015] [perl:error] [pid 1975] [client
127.0.0.1:41457] Error while loading
/usr/share/request-tracker4/libexec/rt-server: Can’t locate RT/IR.pm in
@INC (you may need to install the RT::IR module) (@INC contains:
/usr/local/share/request-tracker4/lib /usr/share/request-tracker4/lib
/etc/perl /usr/local/lib/x86_64-linux-gnu/perl/5.20.2
/usr/local/share/perl/5.20.2 /usr/lib/x86_64-linux-gnu/perl5/5.20
/usr/share/perl5 /usr/lib/x86_64-linux-gnu/perl/5.20
/usr/share/perl/5.20 /usr/local/lib/site_perl . /etc/apache2) at
/usr/share/request-tracker4/lib/RT.pm line 731.\n

Except this all steps ran correctly.

Can you help me please?
Thank you very much.

Best Regards
Matej Zuzcak

2

Hello all,

I would like to link an IR ticket to a resolved Incident ticket but I don’t the Incident ticket to be opened. I would like to the resolved Incident ticket to stay as it is.

I disabled the following scrips for Incident Report queue but it still re-opens the Incident ticket upon linking.

19
On Linking To Incident Activate Report26
ReopenIncident36
On Linking To Incident Activate Report43
ReopenIncident
Could anyone advise me if it’s possible to keep the resolved Incident ticket as it is when linking to an IR ticket?

I look forward for your help.

Regards,
Mohamed