Problem with RT3

RT Users
1

Hi All.

Wow, RT3 is awesome! IMHO, a huge improvement over RT2. I love it (as you
can tell). The UI is really nice too. Well done Best Practical team! :slight_smile:

Now, I’m having a bit of a problem. I created a ticket successfully via
email, but when I go to open it in the UI, I get this error:

error: Error during compilation of
/opt/rt3/share/html/Ticket/Elements/ShowTransaction:
Unrecognized escape \p in character class passed through before HERE mark
in regex m/(\pL[\p << HERE L’])/ at
/usr/lib/perl5/site_perl/5.6.1/Text/Autoformat.pm line 429.
Unrecognized escape \p in character class passed through before HERE mark
in regex m/^(\pL[\p << HERE L’]) / at
/usr/lib/perl5/site_perl/5.6.1/Text/Autoformat.pm line 431.
Unrecognized escape \p in character class passed through before HERE mark
in regex m/ (\pL[\p << HERE L’])$/ at
/usr/lib/perl5/site_perl/5.6.1/Text/Autoformat.pm line 432.
Unrecognized escape \p in character class passed through before HERE mark
in regex m/( (\pL[\p << HERE L’]) / at
/usr/lib/perl5/site_perl/5.6.1/Text/Autoformat.pm line 435.
Unrecognized escape \p in character class passed through before HERE mark
in regex m/(\pL[\p << HERE L’]) ) / at
/usr/lib/perl5/site_perl/5.6.1/Text/Autoformat.pm line 436.
Unrecognized escape \p in character class passed through before HERE mark
in regex m/ ( [:;] \s+ ) (\pL[\p << HERE L’] ) / at
/usr/lib/perl5/site_perl/5.6.1/Text/Autoformat.pm line 439.

context:
…
code stack: /usr/lib/perl5/site_perl/5.6.1/HTML/Mason/Interp.pm:597
/usr/lib/perl5/site_perl/5.6.1/HTML/Mason/Interp.pm:332
/usr/lib/perl5/site_perl/5.6.1/HTML/Mason/Request.pm:863
/usr/lib/perl5/site_perl/5.6.1/HTML/Mason/Request.pm:967
/opt/rt3/share/html/Ticket/Elements/ShowHistory:62
/opt/rt3/share/html/Ticket/Display.html:37
/opt/rt3/share/html/autohandler:145

Any help would be greatly appreciated.

Thanks,
Gonzalo.

2

error: Error during compilation of
/opt/rt3/share/html/Ticket/Elements/ShowTransaction:
Unrecognized escape \p in character class passed through before HERE mark
in regex m/(\pL[\p << HERE L’]*)/ at

Taken from an earlier posting to this list…

Add this:
use utf8;

to the top of /usr/lib/perl5/site_perl/5.6.1/Text/Autoformat.pm

Affects Perl 5.6.1 users.

This has been reported to the Text::Autoformat maintainer.

-- Niels.
3

Hi !

Taken from an earlier posting to this list…

Add this:
use utf8;

to the top of /usr/lib/perl5/site_perl/5.6.1/Text/Autoformat.pm

Affects Perl 5.6.1 users.

I did, that, too and it worked. Problem: there are now Problems
with special german Characters…

So this leads me to my question: how to change the used language
in RT ? here it uses german, but i have no problem with english UI.

thx in advance

Hermann

4

Taken from an earlier posting to this list…

Add this:
use utf8;

to the top of /usr/lib/perl5/site_perl/5.6.1/Text/Autoformat.pm

Affects Perl 5.6.1 users.

I did, that, too and it worked. Problem: there are now Problems
with special german Characters…

So this leads me to my question: how to change the used language
in RT ? here it uses german, but i have no problem with english UI.

thx in advance

Thanks Niels for that. I should have searched the list archives after
searching google :slight_smile:

I’m using an english UI so I’ve got no further problems, and I’m loving
RT3, but I hope you find the fix to your problem Hermann.

Regards,
Gonzalo.