Hi Christian!
Thanks a lot for your response! This solved my problem!
As we have different lifecycles in place, I stay with looping through all
queues…
Greetings,
Markus
Von:
Christian Loos cloos@netcologne.de
An:
markus.wildbolz@magna.com, rt-users@lists.bestpractical.com,
Datum:
29.10.2015 15:33
Betreff:
Re: Problem with RT::SystemUser in escalatePriorityAm 29.10.2015 um 13:58 schrieb markus.wildbolz@magna.com:
Hi guys!
Since a couple of days, I have the problem, that my priority escalation
script doesn’t work anymore. Script is attached…
The error message is:
Name “RT::SystemUser” used only once: possible typo at
./rt-escalatePriority line 36.
Can’t locate object method “Deprecated” via package “RT” at
/opt/rt4/lib/RT/Interface/CLI.pm line 93.
I currently cannot figure out, what’s the problem with the mentioned
line 36:
my $queues = new RT::Queues($RT::SystemUser);
Does anybody know this problem?
Greetings,
Markus
Hi Markus,
remove the following lines
package RT;
use RT::Interface::CLI qw(CleanEnv);
Clean our the environment
CleanEnv();
Load the RT configuration
RT::LoadConfig();
Initialise RT
RT::Init();
my $queues = new RT::Queues($RT::SystemUser);
with
use RT::Interface::CLI qw(Init);
Init();
my $queues = RT::Queues->new(RT->SystemUser);
Also, do you have different Lifecycles defined?
If not, then you can use the rt-crontool with
–search RT::Search::FromSQL
and a search like
-search-arg “Status != ‘resolved’ AND Status != ‘rejected’”
instead if use a Perl script to loop over the queues and then call
rt-crontool from within the Perl script.
See also the second example in
https://www.bestpractical.com/docs/rt/4.2/automating_rt.html#Escalating-Priority
Chris