Problem with RT-Extension-RepliesToResolved-0.02

Dear RT community,

I have installed the extension RT-Extension-RepliesToResolved-0.02
in my RT 3.8.13 installation. The scrip and scripaction are in the
database, but when I tested it on an old ticket, it recognized the
ticket as old but still re-opened it and did not create a new
ticket. Here is what was logged:

Mar 6 09:20:05 rt3 RT: A reply to resolved ticket #372109, creating a new ticket (/opt/rt3/local/plugins/RT-Extension-RepliesToResolved/lib/RT/Extension/RepliesToResolved.pm:145)
Mar 6 09:20:05 rt3 RT: rt-3.8.13-16755-1362583205-1840.372109-389-0@rice.edu #372109/10844643 - Scrip 389 0006 On Correspond Notify Requestors and Ccs with template Correspondence (/opt/rt3/lib/RT/Action/SendEmail.pm:286)
Mar 6 09:20:05 rt3 RT: rt-3.8.13-16755-1362583205-1840.372109-389-0@rice.edu No recipients found. Not sending. (/opt/rt3/lib/RT/Interface/Email.pm:382)
Mar 6 09:20:05 rt3 RT: rt-3.8.13-16755-1362583205-1053.372109-411-0@rice.edu #372109/10844643 - Scrip 411 0007 On Correspond Notify Other Recipients with template Correspondence (/opt/rt3/lib/RT/Action/SendEmail.pm:286)
Mar 6 09:20:05 rt3 RT: rt-3.8.13-16755-1362583205-1053.372109-411-0@rice.edu No recipients found. Not sending. (/opt/rt3/lib/RT/Interface/Email.pm:382)
Mar 6 09:20:06 rt3 RT: rt-3.8.13-16755-1362583205-140.372109-6159-0@rice.edu #372109/10844643 - Scrip 6159 On Correspond Notify AdminCcs (/opt/rt3/lib/RT/Action/SendEmail.pm:286)
Mar 6 09:20:06 rt3 RT: rt-3.8.13-16755-1362583205-140.372109-6159-0@rice.edu No recipients found. Not sending. (/opt/rt3/lib/RT/Interface/Email.pm:382)
Mar 6 09:20:06 rt3 RT: Scrip 413 IsApplicable failed: Global symbol “$CurrentUser” requires explicit package name at (eval 3920) line 20. (/opt/rt3/lib/RT/Condition/UserDefined.pm:65)
Mar 6 09:20:06 rt3 RT: rt-3.8.13-16755-1362583206-1020.372109-382-0@rice.edu #372109/10844643 - Scrip 382 0362 On (Create | Correspond | AddWatcher | Queue Change | Owner Change | Requestor Change | Subject Change | Status Change ) Notify Owner (/opt/rt3/lib/RT/Action/SendEmail.pm:286)
Mar 6 09:20:06 rt3 RT: rt-3.8.13-16755-1362583206-1020.372109-382-0@rice.edu sent To: xxx@rice.edu (/opt/rt3/lib/RT/Action/SendEmail.pm:317)
Mar 6 09:20:06 rt3 RT: Scrip 413 IsApplicable failed: Global symbol “$CurrentUser” requires explicit package name at (eval 3978) line 20. (/opt/rt3/lib/RT/Condition/UserDefined.pm:65)
Mar 6 09:20:06 rt3 RT: rt-3.8.13-16755-1362583206-1095.372109-382-0@rice.edu #372109/10844644 - Scrip 382 0362 On (Create | Correspond | AddWatcher | Queue Change | Owner Change | Requestor Change | Subject Change | Status Change ) Notify Owner (/opt/rt3/lib/RT/Action/SendEmail.pm:286)
Mar 6 09:20:06 rt3 RT: rt-3.8.13-16755-1362583206-1095.372109-382-0@rice.edu sent To: xxx@rice.edu (/opt/rt3/lib/RT/Action/SendEmail.pm:317)

Any ideas about what could be going wrong? I have applied the two patches for Email.pm
to our Email_local.pm file.

Regards,
Ken

I have installed the extension RT-Extension-RepliesToResolved-0.02
in my RT 3.8.13 installation. The scrip and scripaction are in the
database, but when I tested it on an old ticket, it recognized the
ticket as old but still re-opened it and did not create a new
ticket. Here is what was logged:

I know I didn’t test against 3.8, I’m not sure if Tim did either.

However - the Scrip part of the extension is purely to link tickets
together. The magic to create a new ticket happens in the overrides
of Email.pm provided by the RepliesToResolved.pm file.

Mar 6 09:20:06 rt3 RT: Scrip 413 IsApplicable failed: Global symbol “$CurrentUser” requires explicit package name at (eval 3920) line 20. (/opt/rt3/lib/RT/Condition/UserDefined.pm:65)
Mar 6 09:20:06 rt3 RT: Scrip 413 IsApplicable failed: Global symbol “$CurrentUser” requires explicit package name at (eval 3978) line 20. (/opt/rt3/lib/RT/Condition/UserDefined.pm:65)

You appear to have a bunch of broken User Defined scrips that I don’t
think belong to this extension, you may want to sort them out to avoid
muddying the water.

-kevin

I have installed the extension RT-Extension-RepliesToResolved-0.02
in my RT 3.8.13 installation. The scrip and scripaction are in the
database, but when I tested it on an old ticket, it recognized the
ticket as old but still re-opened it and did not create a new
ticket. Here is what was logged:

I know I didn’t test against 3.8, I’m not sure if Tim did either.

However - the Scrip part of the extension is purely to link tickets
together. The magic to create a new ticket happens in the overrides
of Email.pm provided by the RepliesToResolved.pm file.

Mar 6 09:20:06 rt3 RT: Scrip 413 IsApplicable failed: Global symbol “$CurrentUser” requires explicit package name at (eval 3920) line 20. (/opt/rt3/lib/RT/Condition/UserDefined.pm:65)
Mar 6 09:20:06 rt3 RT: Scrip 413 IsApplicable failed: Global symbol “$CurrentUser” requires explicit package name at (eval 3978) line 20. (/opt/rt3/lib/RT/Condition/UserDefined.pm:65)

You appear to have a bunch of broken User Defined scrips that I don’t
think belong to this extension, you may want to sort them out to avoid
muddying the water.

-kevin

Hi Kevin,

That helps. I wanted to know if I had just botched a known working configuration
or blazing new ground. I will debug further. I just included all of the logs for the
ticket involved in case that would be at all relevant. I have it on my project list
to review all of the scrips.

Regards,
Ken